BB is buzzing again! After a number of failed attempts to connect to or install on the device without a battery I popped the battery in and the Application Loader could connect AND install the OS on the device. However the option to back up the device was not available in the menu's and in fact it did a full wipe. Through BBSAK the applications are now being restored. At least the device is working again. Hope all will be functioning well. Thanks for you time guidance. I appreciate. And BBSAK is worth every penny of the 5 bucks.