When I get a new SMS it shows the sender's phone number, even though I ... BlackBerry Bold forum
SMS sender shows phone number instead of contact name
When I get a new SMS it shows the sender's phone number, even though I have her as a contact. If she calls me, it shows her contact name. Any ideas? She is on AT&T (iPhone) and I am T-Mobile.
Try going to Settings-->Options-->Security Options-->Encryption and make sure include contacts is set to NO. I don't think the SMS app can read the contacts list if it is encrypted.
I found a related thread. Apparently this is a bug that occurs when the phone number contains dashes in the contact list.
Strange, I have dashes in all of the phone numbers for my contacts and it's always worked. Guess I'm just lucky!
This is an known issue with 188.8.131.520 OS its fix on 184.108.40.2061 and 220.127.116.113 but these are not official releases. You can either install one of these OS or take out the dashes.