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I bought a Vaja iVolution case for my 9700 and am having a problem ever ... BlackBerry Bold forum

  1. #1
    JeffNNJ's Avatar
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    Screen Keeps Going White.......

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    I bought a Vaja iVolution case for my 9700 and am having a problem ever since that seems to be getting worse. I'm not sure if it's related to the case but might have something to do with the device being gripped tighly but again, no idea. When I touch the screen, even lightly, it goes white. Then, I hit the lock button and the screen comes back as normal and I have to unlock the phone again to use it. If I touch the screen again, it goes white and I need to repeat the process. It happens way more often when it's in the case. Anyone have any ideas? Also, it usually happens right after I send a text or email and only when I touch the lower right portion of the screen.
    Thanks,
    Jeff
    Last edited by JeffNNJ; 01-24-2011 at 05:24 PM.

  2. #2
    PapaMag's Avatar
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    How does your 8700 work without the case? Is that particular case designed for you device? everything I've found so far says it's designed for the Iphone

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  3. #3
    JeffNNJ's Avatar
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    They make the same case for many different devices including my 9700.

  4. #4
    PapaMag's Avatar
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    Ok does your 9700 work without the case

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  5. #5
    JeffNNJ's Avatar
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    It goes blank less frequently but it still happens. T-Mobile seems to think it's software related but I have a difficult time believing that.

  6. #6
    PapaMag's Avatar
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    I would have to agree, my thinking is a circuit board issue or something, but device related. What OS are you running there's or did you upgrade to 6.0

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  7. #7
    JeffNNJ's Avatar
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    5.0.0.714 Should be okay, no??

  8. #8
    PapaMag's Avatar
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    I would agree, what are she suggesting a re-install. Have you resent the service book and all that jazz. Hard battery pull

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  9. #9
    JeffNNJ's Avatar
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    Yupper...

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