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My bold will not sync with my PC. I have replaced the cable, no luck, ... BlackBerry Bold forum

  1. #1
    MansfieldTX's Avatar
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    Need a little help Bold 9700 will not sync

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    My bold will not sync with my PC. I have replaced the cable, no luck, I have rebooted both phone and computer. I have mad sure I have the current PC Black berry software on my computer.

    Please help


  2. #2
    RogerG's Avatar
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    Okay, first things first. Does BlackBerry Desktop Manager recognize your device?

    If so, are you syncing with Outlook? What OS do you have on your device?

  3. #3
    LaTuFu's Avatar
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    Sometimes, for whatever reason, it helps to start BB Desktop manager first, then connect the device. Particularly on the "first connection"
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

  4. #4
    lak611's Avatar
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    What version of Outlook are you running?
    Laura

    Follow me on Twitter @lak611

  5. #5
    MansfieldTX's Avatar
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    It doesn't recognized the phone, I'm using Windows 7 Home verison, I'm using Outlook 2010 , But it was working fine, The last time I sync was back in May. I have started BB before link the phone or after.

  6. #6
    RogerG's Avatar
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    You might want to consider doing a clean uninstall of Desktop Manager. Reboot your PC, then load the latest version from here.

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