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Thanks, let me explain what i did. i plugged in my BB via the USB ... BlackBerry Bold forum

  1. #16
    elebiola's Avatar
    elebiola no está en línea Stack level 1
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    Thanks, let me explain what i did. i plugged in my BB via the USB and i ran the file. I had to reboot the BB myself but still no luck. Maybe i should just delete the files and download them again with the BB connected to the computer and re run the application again.
    Thanks again

  2. #17
    impak875's Avatar
    impak875 no está en línea Stack level 4
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    try that and see if it works... I know it does, just dont remember the exact procedure... I did it on my 8330 and my 9000 when I had mass storage issues

  3. #18
    boricua's Avatar
    boricua no está en línea Stack level 3
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    This worked for me. First go to the blackberry.com website and click on Support & Services. Second is click on BlackBerry Technical Solution Center and search for KB19717 and you will find the fix for the BlackBerry smartphones is not detected as a USB Mass Storage Device when connected to a computer. In the resolutin section it will say click here to download and run the tool.

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