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I just loaded a new OS version (.213?) and all went well, except it didn't ... BlackBerry Bold forum

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    drjamie03's Avatar
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    Location of data after failed OS install

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    I just loaded a new OS version (.213?) and all went well, except it didn't restore my data. I clicked out of the window before noting where it said the data was kept (in the error message at the end of the OS loading process). Does anyone know where it is usually kept when the install fails? I did backup before I installed, but the backup isn't working (it flashes quickly as if it finished the restore but the data is not there).

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    Ge's Avatar
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    The Back up should be in your Documents Folder

    Have you tried to do a manual restore?

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    Look for a file called Backup(date).ipd

    As posted, its probably in your Documents.
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    Yes, I did try doing a manual restore but got the same result...I browsed to find the backup file using Desktop Manager, it started doing the restore (transfer in progress), but very quickly disappeared. I'm wondering if I need to do another install. I'm hoping not, but I can if I need to.

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    Ge's Avatar
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    What is the size of the .ipd file?

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    I would suggest you reboot your PC. That issue is most likely with Desktop Manager, not the device....

    Post back if the problem persists
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    The .ipd file is 6.64MB. Will try rebooting and see if that helps.

  8. #8
    Ge's Avatar
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    Can you open the file in Desktop Manager?

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    I can't open the file in Desktop Manager. I downloaded DM 2.7 (was using 2.6) and it still didn't work, but the error message was different...it now starts the restore and then says there was an error with communication between the device and DM. Will reboot and see what happens.

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    Still no go after the reboot. It keeps saying there was a communication failure. This didn't happen at all before the upgrade. I tried moving the cable to a different USB port just in case it was a port issue but it made no difference.

  11. #11
    GaryF's Avatar
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    Does is start to restore and then fail? Try using the ADVANCED restore feature. Then only select to restore a few data bases at a time to see if that helps.
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    It doesn't try and fail. It just starts and disappears (so it does fail, but I don't get any kind of error message). I also tried it on my laptop with the same results. I have Vista on my laptop, and the error message there is the same but it also indicates that the data isn't accessible. I checked the file properties to make sure it wasn't read only, and it wasn't. I did try the advanced restore feature, and it didn't register the blackberry at all (meaning there were no files listed at all). It's odd, because it showed the PIN at the bottom of DM, indicating it was connected, but when I tried to access anything on the phone, it said there was a communication error. I'm going back to .190. Hopefully that will fix this.

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    Hmmm...keep us updated. Not sure I am clear on whats happening when you try the advanced restore....
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    This doesn't make sense, but it's looking more and more like there's a problem with the mini usb connection on the phone (I think I"ve heard of others having trouble with this?). I tried using the instructions for reinstalling the OS when the DM won't recognize that there's a phone attached, and I can't even get it to recognize there's a phone there when using the connection settings (under Options on DM) and trying to detect the phone. There's supposed to be an entry under Connection settings for USB PIN and it isn't there (I just have USB and None listed). I don't know why the mini usb would suddenly go out, but I can't think of any other reason why it's acting this way. It's back to the AT&T store tomorrow! :-)

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    Before you go back to the store try going into c/program files /common files/ research in motion/ app loader and launch the loader file from there. You stated in a previous post you were using DM 2.7. Did you mean 4.7? If so I would get rid of 4.7 and go to c/program files/common files and delete the RIM folder and reboot. Then install 4.6 or lower and run the process I mentioned.

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