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I downloaded the newer version of BBM and now my phone won't reboot. I have ... BlackBerry Bold forum

  1. #1
    Droopidog's Avatar
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    Issues with device after BBM download - help!

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    I downloaded the newer version of BBM and now my phone won't reboot. I have a white screen with the little clock. It's been doing this for the past hour or so. How do I get my phone to boot back up?

  2. #2
    jag257's Avatar
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    Have you pulled the battery yet?
    JAG257
    iPhone4
    " Losers try their best, WINNERS do what ever it takes"

  3. #3
    Droopidog's Avatar
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    I've pulled the battery and it still won't reboot.

  4. #4
    MotoUp's Avatar
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    Pull out your memory card and pull the battery again and see if it will come up.

  5. #5
    Droopidog's Avatar
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    Ok, did that and still waiting.

  6. #6
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    Ok, so now I have just a white screen.

  7. #7
    MotoUp's Avatar
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    Is there any little error message in the middle of the screen?

  8. #8
    Droopidog's Avatar
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    I see a battery with a lighting bolt thru it.

  9. #9
    MotoUp's Avatar
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    Ah, okay. Plug it into your charger for awhile. Your battery got too low. Let it charge up and it should come on. If it doesn't, post back. You may have to reload your OS. Let's just hope it's the battery for now.

  10. #10
    Droopidog's Avatar
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    Have it plugged in now. I have the clock thing now. Hopefully it will boot up.

  11. #11
    MotoUp's Avatar
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    Just give it awhile. It needs a sufficient charge to boot. I bet it will come up fine.

  12. #12
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    Thanks, I will let you know.

  13. #13
    Droopidog's Avatar
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    Ok, so phone has been charging for awhile and still won't reboot. I'm now back at the screen with the clock. The screen sometimes fades to black like it going to boot up them goes back to the white screen with the clock. What do I do now. This has been going on since about Noon. BTW, It's still charging.

  14. #14
    Lavagirl's Avatar
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    Sounds like possible OS incompatibility to bbm 5.
    I would say you'll probably need to wipe and reinstall your OS.

  15. #15
    Droopidog's Avatar
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    Can I do that even though the phone won't boot up?

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