I have tried 3 times to load os 6 onto my 9700. i am using an official os and the first time, it almost completed the update and then at the end, it said, 'A fatal error has occured, please try loading the software again." so, i tried a second time, and right after it connected to JVM, i got the same error message. so then i tried removing some of my 3rd party apps that i thought might be conflicting with the new software, and i still got the same error message. anyone have any suggestions?