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My wife dropped her phone and is telling me that it is now frozen and ... BlackBerry Bold forum

  1. #1
    psallee's Avatar
    psallee no está en línea Stack level 2
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    dropped phone now frozen

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    My wife dropped her phone and is telling me that it is now frozen and won't do anything. She has pulled the battery several times and when it loads back the battery symbol lots a lot of power and has a red line through it. Any ideas on next steps?

    I told her to charge it and see what happens. She says there is no exterior damage so not sure what could have happened.

  2. #2
    RogerG's Avatar
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    Kind of sounds like the battery contacts aren't working or some sort of connection got jarred with the drop.

  3. #3
    moembamba's Avatar
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    TRY REMOVING THE BATTERY , CONNECTING THE PHONE TO YOUR PC/LAPTOP AND RUNNING DESKTOP MANAGER .WHAT IM SUSPECTING IS THAT THE HOUSING FRAME IS CRACKED , AND IF ITS A BOLD 9000 THAT IS A COMMON ISSUE . TRY GETTING A FULL HOUSING .IF THE HOUSING IS NOT THE ISSUE , U CAN TRY WIPING THE PHONE WITH JL_CMDER http://www.****************.com/JL_Cmder.html GOOD LUCK

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