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I have a user who's camera will not work. When you go into the camera, ... BlackBerry Bold forum

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    bbshooter's Avatar
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    Question Camera not working

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    I have a user who's camera will not work. When you go into the camera, all you get is the spinning clock. Suggestions?

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    RogerG's Avatar
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    Have you tried the good ol' battery pull?

    Check the OS on the device. Maybe a software upgrade would help, too.

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    bbshooter's Avatar
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    Roger,
    Thanks for the quick response. Did both. Wanted to check the forums before I have to call AT&T. On OS ver 5.0.0.979. Just hooked up to Desktop mgr and no new one available.

  4. #4
    RogerG's Avatar
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    No, that's the latest official OS from AT&T, but there are later ones from other carriers......

    How old is the device?

    I'm assuming the camera is set to store the pictures on the media card? If the media card is close to capacity, this could cause the spinning. Also check the settings to make sure some pictures aren't hidden, read only or archived somehow. That would also confuse the camera app a bit.

    Have you tried a complete OS wipe and reinstall?

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