I've had this bold for a couple weeks now after getting my first one replaced ... BlackBerry Bold forum
Bold mute key stopped working
I've had this bold for a couple weeks now after getting my first one replaced because the screen broke. Today, the mute key just stopped working. I used it then 5 minutes later I pressed it and it just doesn't respond. I can't put it in to standby mode or wake the screen up with it. Anyone else have this? I really don't want to have to get it replaced again. I already did a battery pull twice, no dice.
Sounds like a defective device, unfortunately. I know you don't want to, but, returning it sounds like your best option. ~via smartphone~
I have the same problem, some times a hard reset works. Most of the time, it won't put the phone into stand-by mode, but will turn my music on and off, so I don't think the button is broken, it is more a software thing.
~via smartphone mobile.pinstack.com~
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