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when trying to load updates or add new apps my phone asks for email and ... BlackBerry Bold forum

  1. #1
    KG40's Avatar
    KG40 no está en línea Stack level 1
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    Jun 2011
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    Blackberry ID

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    when trying to load updates or add new apps my phone asks for email and blackbery ID password..neither of which i have any knowledge of setting up.....so i press the get an ID section and page just tries to load and load ....and load..but nothing happens? just green bar across screen doing didly squat

    so in effect i cant update my phone at all as this stage seems to appear all the time.


    any help

    thanks

  2. #2
    RogerG's Avatar
    RogerG no está en línea Stack Administrator
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    You have to create a BlackBerry ID in order to download apps from AppWorld.

    Try deleting AppWorld, then go to www.blackberry.com/appworld from your device's browser and download the latest and greatest edition. Then try creating your BlackBerry ID again.

    There are known issues with AppWorld, which hopefully the latest release has resolved.

  3. #3
    KG40's Avatar
    KG40 no está en línea Stack level 1
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    Many thanks Roger..top man...... have re installed and now have made ID registered seems to be downloading at mo......

    fingers crossed

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