My users are on an Exchange 2010 BES. They want to be able to download the company GAL to their devices. I tried using lookup on my Torch (I'm the guinea pig for all the new stuff) and I get "Lookup Failed" for every name I try.

So, my question is two parts:

1) Why is look up failing when I'm activated on the BES?

2) How do we download the GAL to the BBs so that they can find email addresses, phone numbers, etc.?