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my laptop runs Windows 7. my computer reads the device and recognizes the media card, ... BlackBerry Tour forum

  1. #1
    littleyertle's Avatar
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    transferring pictures from device to computer

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    my laptop runs Windows 7. my computer reads the device and recognizes the media card, but only pulls up my music folder - not my pictures or videos or anything like that...

    how can i fix this?

  2. #2
    azstar's Avatar
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    Are you sure your pictures and videos are saved to the media card and not the device memory? Go to Media/Menu/Explore, navigate through the folder system and see if the folders with the pics are on the media card or not.
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  3. #3
    littleyertle's Avatar
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    yes, they are listed there.

  4. #4
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    Go to Options, Memory, and then make sure Media Card Support is On, MTP is On, Mass Storage Mode is On, ans Auto Enable is On or Prompt. This may fix you.
    Rich C.
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  5. #5
    littleyertle's Avatar
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    okay... i'm smacking myself in the forehead... everything was on BUT the auto enable!

    and that's why i couldn't figure it out! i'm good now! thank you!!

  6. #6
    pkcable's Avatar
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    It's TOO easy to turn off auto enable. Glad we could get you fixed up.
    Rich C.
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    Reinstall Your OS on a Bricked BB Click here

  7. #7
    azstar's Avatar
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    Glad it's worked out for you, thanks for jumping in pk, I got tied up for a bit.
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  8. #8
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    @azstar.....I like the new look and feel of the stack...I was MIA cause the other look had me befuddled!!! Pass on the congrats to all MODS-Staff!!
    A woman's heart should be so hidden in Christ that a man should have to seek Him first to find her.
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  9. #9
    azstar's Avatar
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    Glad you're diggin it, I think Hayden did a great job
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

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