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I have been with T-Mobile 8 years and have four lines. For the last 2 ... General Smartphones forum

  1. #1
    visionthing's Avatar
    visionthing no está en línea Stack level 3
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    What's with T-Mobile and their premium service charges?

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    I have been with T-Mobile 8 years and have four lines. For the last 2 months I been charge for Premium Service Charges of $19.98. It's apparently from a text that I received. Because I did NOT replied to the text, I got enrolled. I called customer service, no help. They told me to call the company involved and they again told me to call T-Mobile. So I went to a T-Mobile store and want to discuss this possible future legal issue. And was told to leave. Great customer service.

    Anyone else here on Pinstack have this problem?

  2. #2
    RogerG's Avatar
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    I've had a similar issue with AT&T where I got subscribed to something. Fortunately they removed the charges for me no questions asked.

  3. #3
    PapaMag's Avatar
    PapaMag no está en línea Stack Professional
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    I have 5 lines with T-Mobile and I haven't had any issues with them as far as this goes, sorry you are having these problems. Even when it was a outside source tmo has removed the charge for me

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  4. #4
    RogerG's Avatar
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    Yeah, I'd say you talked to the wrong customer service rep. They should remove that for you no questions asked.

  5. #5
    visionthing's Avatar
    visionthing no está en línea Stack level 3
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    I always found them very helpful. Just not this time.

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