Page 1 of 2 12 LastLast
Results 1 to 15 of 23

Topic: Troubleshooting the device status on a RIM BlackBerry. Troubleshooting GPRS attach on a RIM ... C Spire/Cellular South forum

  1. #1
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Troubleshooting the device status on BlackBerry (GSM)

    Advertisement



    Topic:
    Troubleshooting the device status on a RIM BlackBerry.
    Troubleshooting GPRS attach on a RIM BlackBerry.
    Troubleshooting EDGE attach on a RIM BlackBerry.

    Problem:
    Unable to send or receive e-mail using a RIM BlackBerry
    Accessing WAP or MEdia Net
    Out of coverage - No Service
    "GSM" instead of "GPRS"
    "gprs" instead of "GPRS"
    "edge" instead of "EDGE"
    "SOS"
    lower case gprs
    lower case edge
    No GPRS attach
    No EDGE attach
    Solution:
    1. Verify the radio is turned on.
    2. Verify the device displays at least two bars of signal strength.
      • If the device does not display at least two bars of signal strength, try moving to a different location with better signal strength.
    3. Determine the wireless carrier on which the device is registered.
      Note: Roaming agreements dictate GSM and GPRS availability. For more information contact your carrier.
      • If user is roaming outside the United States, confirm that the carrier supports GSM or GPRS roaming. If a carrier that supports data is not available, e-mail and web functions will not be available on device.
    4. Evaluate current status indicator.
      • "GSM" indicates that voice service is available but data services are not.
        • Power the device off and powering the device back on.
        • If continuing to display "GSM" perform a hard reset.
        • If continuing to display "GSM" attempt to register the device on the network.
          NOTE: Attempting to register the device on the network may help force a successful attach to "GPRS" or "EDGE".
        • If continuing to display "GSM" remove/reinsert SIM or try alternate SIM if available.
        • If the status does not change from "GSM" to "GPRS", please contact your Carrier.
      • "gprs" indicates that the device is trying to acquire data services but is unable to.
        • Power the device off and powering the device back on.
        • If continuing to display "gprs" perform a hard reset.
        • If continuing to display "gprs" attempt to register the device on the network.
          NOTE: Attempting to register the device on the network may help force a successful attach to "GPRS" or "EDGE".
        • If continuing to display "gprs" remove/reinsert SIM or try alternate SIM if available.
        • If the status does not change from "gprs" to "GPRS", please contact your carrier's Customer Care.
      • "edge" indicates that the device is attempting to register on the EDGE network, but is unable to.
        • If continuing to display "edge" perform a hard reset.
        • If continuing to display "edge" attempt to register the device on the network.
          NOTE: Attempting to register the device on the network may help force a successful attach to "GPRS" or "EDGE".
        • If continuing to display "edge" remove/reinsert SIM or try alternate SIM if available.
        • If the status does not change from "edge" to "EDGE", please contact your Carrier's Customer Care.
      • "SOS" indicates that the device is outside of coverage area and is in an area where your carrier does not have a roaming agreement.
        • Attempt to register the device once you are within the coverage area.
          NOTE: Attempting to register the device on the network may help force a successful attach to "GPRS" or "EDGE".
        • If "SOS" displays on the device and the device is within the coverage area, remove the SIM card from the device, reinsert the SIM card, and power the device back on.
        • If the device still does not display "GPRS" or "EDGE", confirm the Network Selection Mode is set to "Automatic" on the handheld.
        • If the device continues to display SOS, please contact your Carrier's Customer Care.

  2. #2
    eatmypiano's Avatar
    eatmypiano no está en línea BES Pro
    Join Date
    Jul 2006
    Posts
    196

    Re: Troubleshooting the device status on BlackBerry (GSM)

    Note that "gprs" actually means that the device has found a data network. "GPRS" means the device has registered on the BlackBerry network and has been accepted and assigned to WT.

    Also, if you've roamed on to another carrier's network, a small triangle will appear next to the SSI.

  3. #3
    Joebanana's Avatar
    Joebanana no está en línea Stack level 1
    Join Date
    Mar 2006
    PIN/ID
    204fae23
    Posts
    17

    Question Re: Troubleshooting the device status on BlackBerry (GSM)

    Hello Eat,

    I am doing some troubleshooting with our GPRS network. Does "gprs" mean that the network has provided an IP address to your device, but the device is unable to to connect to the RIM network?

  4. #4
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Troubleshooting the device status on BlackBerry (GSM)

    I have always understood that with blackberries, gprs means you are connected to a tower that is gprs capable, but have not completed the connection to the RIM network. I don't know what relation gprs has to the IP address being assigned to your Device though.

    Hope this helps
    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  5. #5
    Joebanana's Avatar
    Joebanana no está en línea Stack level 1
    Join Date
    Mar 2006
    PIN/ID
    204fae23
    Posts
    17

    Re: Troubleshooting the device status on BlackBerry (GSM)

    ~via BB (wap.pinstack.com)~
    Thanks I am trying to get some details from our RIM contact

  6. #6
    eatmypiano's Avatar
    eatmypiano no está en línea BES Pro
    Join Date
    Jul 2006
    Posts
    196

    Re: Troubleshooting the device status on BlackBerry (GSM)

    Sorry, just found this. What Rcbjr says is correct. gprs means the device has a PDP context - it has an IP address. GPRS means it's been assigned to Wireless Transport - it's found the BlackBerry network and the network hasn't told it to go away.

  7. #7
    Joebanana's Avatar
    Joebanana no está en línea Stack level 1
    Join Date
    Mar 2006
    PIN/ID
    204fae23
    Posts
    17

    Re: Troubleshooting the device status on BlackBerry (GSM)

    ~via BB (wap.pinstack.com)~
    Thanks Eat,

    I would like to know the reasons why I would fail to complete this last step. It seems gprs means I've completed the steps under control of my network, and I am now trying to talk to RIM.

    I am also following this up with a RIM eng. Keep you all updated.

  8. #8
    eatmypiano's Avatar
    eatmypiano no está en línea BES Pro
    Join Date
    Jul 2006
    Posts
    196

    Re: Troubleshooting the device status on BlackBerry (GSM)

    Either the carrier network you're on doesn't support BlackBerry or the SIM doesn't contain the BlackBerry APN.

  9. #9
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Troubleshooting the device status on BlackBerry (GSM)

    If this problem is limited to a single location, it could be a tower to Network Connection problem. Is this a single device problem or does it impact many devices? If a single device, it usually relates to the account or handheld.

    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  10. #10
    layoub's Avatar
    layoub no está en línea Stack level 1
    Join Date
    Nov 2006
    Posts
    3
    I am trying to activate GPRS on my new BB Pearl. I also have a T-Mobile MDA and GPRS works just fine. I don't pay the extra for data and I am ok with the slower connection. How do I active the GPRS on the BB?

  11. #11
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848
    See Resonse to this post.

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  12. #12
    jmt51's Avatar
    jmt51 no está en línea Stack level 1
    Join Date
    Sep 2006
    PIN/ID
    20396DA1
    Posts
    4
    Help! My Rim Blackberry GSM still displays status all day. No Internet or no access to emails at all. How can I change Blackberry back to EDGE from GSM? Can you help? My wireless carrier is Cingular. This is my first time for GSM display like this. What’s cause? I need do is EDGE now.
    Thank you…

    GSM Hater

  13. #13
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848
    jmt51,

    Have you tried a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in)? Some times this will help. It also could be that there is a tower problem in your location. Have you been in the same location all day. If so try to get out and about and see if it comes back when you change towers.

    Hope this helps
    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  14. #14
    GeeMrScience's Avatar
    GeeMrScience no está en línea Stack level 2
    Join Date
    Mar 2007
    Posts
    35

    Re: Troubleshooting the device status on BlackBerry (GSM)

    Quote Originally Posted by layoub
    I am trying to activate GPRS on my new BB Pearl. I also have a T-Mobile MDA and GPRS works just fine. I don't pay the extra for data and I am ok with the slower connection. How do I active the GPRS on the BB?
    Did you change from TMobiles internet plan to a blackberry plan to use your blackberry?

  15. #15
    dannynkhou's Avatar
    dannynkhou no está en línea Stack level 2
    Join Date
    Apr 2007
    Posts
    21

    Re: Troubleshooting the device status on BlackBerry (GSM)

    Well I have a Blackberry-red AT&T(cingular) well.. somehow theres this thing that would pop up when i open my cell (it says "Uncaughtexception:ApplicationRegistry.waitfor ....then some numbers")and another thing is that it will not let me play my ringtones and view my pic it says "Unable to display file Device Memory/home/user/....this says all to my pic folder and ringtones and video..it won let me view it..HELP ME!

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •