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If you on o2 and billed by the carphonewarehouse please check you bills, those of ... C Spire/Cellular South forum

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    zugga's Avatar
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    Smile Attention O2 Carphonewarehouse Customers

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    If you on o2 and billed by the carphonewarehouse please check you bills, those of you that are on the new unlimited option .

    it seems that customers are getting charged for e-mail data have a quick look and let me know if you are getting charged. cheers

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    Re: Attention O2 Carphonewarehouse Customers

    Hi, i'm with Carphone Warehouse/O2 and have the Blackberry Roaming package (unlimited UK & International emails) but dont *appear* to being charged for email data.

    There is a heading called Mobile Internet Browsing on the Itemised Report with a very low amount of data and respective charges but I dont think that is connected is it?

    Cheers

    Iain

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    Re: Attention O2 Carphonewarehouse Customers

    e-mail data will show up on your bill as blackberry.net under mobile internet browsing on your itemised bill. was on the old o2 5mb option and was never charged for e-mail until i went over 5mb now i'm getting charged for ever e-mail send/recieved since moving to the unlimited bb bundle. e-mail data isn't recorded at time of you sending/recieving but is collected at a certain time every day. eg 01/12 00.00 blackberry.net 10kb 0.051

    because cpw are a billing provider for o2 i think they billing system's messed up, have called up they customer service and no-one knows what they talking about. awaiting a call back from a manager which might never happen.

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    Re: Attention O2 Carphonewarehouse Customers

    Yes, thats exactly what I have under Mobile Internet Browsing - one entry per day at midnight and a kB usage next to it with a respective charge.

    So what this means is that I am paying 30 pounds per month for international unlimited emails and then I am being charged extra for the emails I send and receive?

    I must admit I have only been with 02/Carphone Warehouse for two months now since getting my BB and I VERY VERY unimpressed with the service I have received so far, and this does not make matters any better.....

    Thanks for pointing this out, looks like I have to speak to the idiots at Carphone Warehouse Customer Services team again.... jeez!


    thanks

    Iain

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    Re: Attention O2 Carphonewarehouse Customers

    have speaken to them but no-one knows what they on about, arranged a manager call back which is 5 working days, what a joke!! will wait and see what happens. good luck

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    Re: Attention O2 Carphonewarehouse Customers

    hello, i have an o2 bb phone,can anyone help in unlocking?love this phone n cant use it with my network carrier.
    thanks.........

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    Re: Attention O2 Carphonewarehouse Customers

    Hi Zugga, can you please let me know what happened? Cause I'm in the same situation!

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    UPDATE: Re: Attention O2 Carphonewarehouse Customers

    Just received my latest O2/CPW bill, and had a lot of data charges to blacberry.net usually around either 10pm or midnight dated present all the way back to October.

    When I called O2/CPW they said that that this should have been fixed by now, and was caused by unknown data fairies(sp?). I got a refund of the charges, which in my case was a very small amount, but they did say that some people had been given refunds of several hundreds of pounds!

    02/CPW customers check your bills and if you have these entries ask for a refund...


    Cheers


    Iain

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    Re: Attention O2 Carphonewarehouse Customers

    Hi guys not sure if its relevant to your situation, but I'm also on o2 but not cpw, first bill came in this month I'm on the unlimited option expecting a flat rate bill got charged 8 pound for eight days web browsing, phoned up o2 as expected didn't have a clue about bb told me web browsing wasn't included in my package, after much arguing I found out I was using o2's wap browser and I should be using just the plain bb one.~via BB (wap.pinstack.com)~

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