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Hello I have a BES setup (version is 4.1.4)and want to use BB messenger. We ... Networking with PinStackers forum

  1. #1
    colorlight's Avatar
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    help me the blackberry messenger

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    Hello

    I have a BES setup (version is 4.1.4)and want to use BB messenger. We have about 10 blackberry devices:
    There is no problem using BB messenger within users in our BES
    For some devices, there is no problem using BB messenger with people outside of our BES (for example the one with PIN 203eB41F)
    For some devices, we can add contact in BB messenger (with PIN or email), we can send messages. However when the other side reply to us, we don't see the reply (for example PINs: 2059E9D9, 24FD4B3F, 2041A808)
    For some devices, we can't add at all contacts in BB messenger

    We think the problem might come from the devices, however it would be very strange. So can you tell us to help us to troubleshoot the problem?
    thanks a lot for your quick help

    Cordially
    Last edited by colorlight; 10-09-2007 at 08:43 AM.

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    Re: help me the blackberry messenger

    Have you tried updating (or at least confirming) the firmware on all ten devices match the same version number? Perhaps updating (or rolling back) to the verion which the devices that can successfully PIN outside of the BES will help resolve the issue. Check the application permissions on the affected dervices, perhaps a setting different to those which work.

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    Re: help me the blackberry messenger

    Hello, Themetria .
    Of course , i have tried to do it , 9 blackberry devices (8700 C) version is same except the 8800 device , yeah , i also check other device (8700) which can works well , i want to find out what 's different among them , but disappointed , there were no the different setting.
    Any update for this problems ?
    Thanks

  4. #4
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    Re: help me the blackberry messenger

    Is there an IT Policy on them that might be causing the issues with adding contacts?


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    Re: help me the blackberry messenger

    Hello , EricaJ1073

    I make sure i am not use the IT policy , and as you known , i not make a special rules for everybody or certain people , there are some user no any problems for blackberry anything . I sure that no any IT policy to block the blackberry messenger.
    Any other idea for this problem ?
    Thanks in advance.

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    Re: help me the blackberry messenger

    Anybody can help me ? Please.

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    Re: help me the blackberry messenger

    i responded to your other thread for the same issue

    http://blackberryforums.pinstack.com/457611-post4.html

    hope this helps a little

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    Re: help me the blackberry messenger

    Hello , Jonnyxedge:

    i made a mistake on the discription of my problems , it should be "i have not block chatting over blackberry messenger". sometimes i suspect the problem be caused by SRP license , but sometime i have to deny it , because inside my company , some guys not get any problems. That is why i can not understand it.
    Thanks for your help.
    I am from Shanghai China , there be not legal RIM SRP license be saled , because ChinaMobile (China Local ISP) still not get the authorization from RIM corporation.
    Thanks for your help again . Except SRP license, any information can for me ?

  9. #9
    colorlight's Avatar
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    Re: help me the blackberry messenger

    Anybody help me ,thank . Any other useful information , thanks .

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