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Our fire department just switched over to Verizon...some of us got 8703e's. We are new ... Networking with PinStackers forum

  1. #1
    bworchel's Avatar
    bworchel no está en línea Stack level 1
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    Having trouble with BB Messenger...

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    Our fire department just switched over to Verizon...some of us got 8703e's. We are new to the BB world and still learning as we go.

    We are trying to get BB Messenger up and running throughout the users. Most users are monitoring multiple POP email accounts (no BEZ at this time). When I invite someone to join the list in Messenger, the reply message comes back to one of the POP accounts and therefore cannot finish the invite process. It appears BB Messenger attached itself to the wrong email account (maybe I'm wrong). Is there a way to change the "From" address that Messenger is using?

    We have no problems sending email, SMS, PIN messages, etc. just can't seem to get BB Messenger off the ground.

    Any help would be appreciated. Thanks!

  2. #2
    deezndc's Avatar
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    Re: Having trouble with BB Messenger...

    Are you using PIN numbers to invite people?
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  3. #3
    bworchel's Avatar
    bworchel no está en línea Stack level 1
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    Re: Having trouble with BB Messenger...

    No, just stumbled into the PIN concept here on the forum. I monitor 5 seperate email accounts, but when I invite people via email....all replies come back on the same email account. Why would they all come back on the same email account of the 5?

    If we use PIN's only, will they come back via PIN?

  4. #4
    Rcbjr's Avatar
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    Re: Having trouble with BB Messenger...

    bworchel, Welcome to PinStack.

    If you use Request by PIN, it will, not come back, but will show up in your BB Messenger Contact List. Once it is in the list you can start a conversation just by selecting the contact, and Opening the conversation.

    With such a small organization is should be easy to get all the PINS for your Cohorts. Let us know if there is anything else we can do to help with your BB.

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    mrnoname's Avatar
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    Re: Having trouble with BB Messenger...

    Do you have the BBmessenger app installed?

  6. #6
    bworchel's Avatar
    bworchel no está en línea Stack level 1
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    Re: Having trouble with BB Messenger...

    Thanks guys...the PIN feature worked fine. We are in the process of getting the other users up to speed!

    Still kind of curious why messenger via email all comes back to the same account. Never gets to the BB therefore can never finalize the acceptance of a new contact. Strange!

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