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Hi, I am using BES 4.0, if I read email from outlook 2003, the handheld ... Networking with PinStackers forum

  1. #1
    cat1234's Avatar
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    HandHeld Message stays unread

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    Hi,
    I am using BES 4.0, if I read email from outlook 2003, the handheld still shows unread. All other functions are ok. Please HELP!

    Thanks,
    Felix

  2. #2
    dasupaman23's Avatar
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    Re: HandHeld Message stays unread

    I think this is where you use the 'Reconcile now' option. Either that or go to the date and select the 'Mark prior opened' option from the menu.

  3. #3
    cat1234's Avatar
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    Re: HandHeld Message stays unread

    Hi,
    Reconciliation is set to Mailbox & Handheld, On and Mailbox Wins.
    Messages changed automatically to read until 2 months ago.
    Thanks,
    Felix

  4. #4
    Rcbjr's Avatar
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    Re: HandHeld Message stays unread

    cat1234, Welcome to PinStack.

    Have you tried a Try a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in)? If so, you might need to resend your BB Service books. And that might take a new Enterprise Activation.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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  5. #5
    cp6169's Avatar
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    Re: HandHeld Message stays unread

    Let us know how it goes cat. Hoping the reboot solves your problem.

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