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I am new to the Pearl and have what is probably a silly question....I have ... Networking with PinStackers forum

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    drdave62's Avatar
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    Email Read Issue

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    I am new to the Pearl and have what is probably a silly question....I have no problem with the wireless sync'ing to my Outlook thru my company Blackberry server; however, when I read a message on my desktop, it remains as new mail on the Pearl. I am sure there is an easy solution but could not find through my help menu on the device. Thanks for any help.

  2. #2
    ljbyar's Avatar
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    Re: Email Read Issue

    Hello DrDave and Welcome to the Stacks. It is normal for it to take a little time for the email to show up as read on your BB. How long has it been?

    Also, if you read/delete and delete the message from your deleted folder too quickly, when your BB syncs, it will not find the message on Outlook and assume that it was not opened.

  3. #3
    drdave62's Avatar
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    Re: Email Read Issue

    Thanks for the reply and the welcome. It has been over 24 hours for some of the messages. I am sitting at my desk and the messages I read >2 hours ago are still showing as unread on my BB. Of note I didn't have the same issue with my 8700g on the same server at the hospital.

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    Rcbjr's Avatar
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    Re: Email Read Issue

    Check your BB Reconciliation settings and make sure Wireless sync is activated.

    Rcbjr.
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  5. #5
    drdave62's Avatar
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    Re: Email Read Issue

    Rcbjr....thanks. I appreciate the help. I knew it had to be something simple.

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