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Ok I can't figure out how to install BB Mesenger on my Blackberry and I ... Networking with PinStackers forum

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    budbundy2001's Avatar
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    BB Messenger Help Please

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    Ok I can't figure out how to install BB Mesenger on my Blackberry and I really need your help. I'm using an unlocked 8800 that used to be Cingular but my carrier is T Mobile. Everytime I go to Blackberry.com and plug my phone in to download BB Messenger from their site it says device not supported. Also if I go into my desktop manager I see BB Messenger in the apps with a checkmark by it but there is no icon on my home screen. I unchecked the checkmark and clicked finish, rebooted, went back into desktop manager and checked the checkmark, clicked finish, and still no BB Messenger on my homescreen. It is listed as one of my applications on my Blackberry though. How can I get this to work? I tried different themes to see if the icon would show up. I also selected show all appplications on my phone. I just can't figure it out. Thanks for your help.

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    jonnyxedge's Avatar
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    Re: BB Messenger Help Please

    you are going to have to download the t-mobile os fo your device and install it. that should do the trick

    www.t-mobile.com/bbupload

  3. #3
    budbundy2001's Avatar
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    Re: BB Messenger Help Please

    I have the latest T Mobile OS on my phone v4.2.1.74. Thanks

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    Re: BB Messenger Help Please

    I'm going to blackberry.com/messenger/. I get the page and it tells me to connect my phone, I put in my password then click download and it says device not supported. This is the only app that I've ever had problems downloading.

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    Re: BB Messenger Help Please

    I still need help. Any suggestions? Thanks

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    GaryF's Avatar
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    Re: Really need help with BB Messenger

    bud

    PM me your PIN and I will try to add you as a contact. I believe that the invite will include a link to install the application.

    Gary
    BlackBerry® Certified Support Specialist
    The Shark Tank

  7. #7
    budbundy2001's Avatar
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    Re: Really need help with BB Messenger

    Hey Gary Thanks. I hope this works. My Pin is 23F25C8D

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    GaryF's Avatar
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    Re: Really need help with BB Messenger

    ok I sent you a request to add. it should show up in your in box...if not have you already been to this link?

    http://www.blackberry.com/devicesoft...ry.do?code=bbm

    You might also look over the FAQ/Trouble shooting part of the document.

    http://www.blackberry.com/knowledgec...02340&vernum=0

    There is mention of the application being enabled by your service provider -- you may need to check with TMO on this one...(?)...
    Last edited by GaryF; 08-30-2007 at 01:57 PM.
    BlackBerry® Certified Support Specialist
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  9. #9
    budbundy2001's Avatar
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    Re: Really need help with BB Messenger

    Thanks again Gary but it didn't work. I clicked on the link on my phone that BB Messenger sent me and now it says that "Sorry your service provider does not allow access to BB Messenger." I know that Cingular users use to have this problem but my phone is unlocked and T Mobile is my carrier. Under TCP it says wap.voicestream. Is that the problem? I think all T Mobile are suppose to say that. Thanks again for any help.

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    Re: BB Messenger Help Please

    try mobile.blackberry.com from ur bb brower and scroll down to blackberry messenger.

  11. #11
    GaryF's Avatar
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    Re: Really need help with BB Messenger

    bud---

    Yes, for TMO under TCP APN = wap.voicestream.com. Username and Password are blank. However I do not beleive these settings impact BBM - these are for 3rd party apps that need data access, BBM is a RIM application....

    You might try and download your OS and install on your desktop - then run APP Loader and see if BBM is on the list - it is on mine for the pearl.

    Let me know any questions!
    BlackBerry® Certified Support Specialist
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    Re: Really need help with BB Messenger

    Yeah it is in my App Loader and it is checked but after I unplug my phone there is still no icon on my homescreen. Thanks

  13. #13
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    Re: BB Messenger Help Please

    Man I was really hoping that would work but it was a good suggestion. That link takes me to the same page that I tried before and it says, " sorry, your wireless service provider does not allow access to BB Messenger for your device." Thanks. I really need this app.

  14. #14
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    Re: Really need help with BB Messenger

    Could it be T-Mobile that isn't letting me install BB Messenger? Please help. Thanks

  15. #15
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    Re: BB Messenger Help Please

    budbundy - did you do a battery pull after your installation was complete? try that, report back...

    and i merged your two threads into one

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