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Hi, Recntly got a company provided blackberry, Bell 7250. Was away on vaction this past ... Networking with PinStackers forum

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    abritto's Avatar
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    Hi,

    Recntly got a company provided blackberry, Bell 7250. Was away on vaction this past week and all of a sudden the keyboard does not work. The dial after rolling back and forth does indicate "HANDHELD IS LOCKED" with the 3 options, however, does not allow me to enter anything. Not sure if the unit is faulty or the password needs to be reset by the company IT administrator.
    Any ideas??

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    StaceyRVC's Avatar
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    Re: ab

    welcome to pinstack! im sure someone more knowledgable will be able to help you

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    cp6169's Avatar
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    Re: ab

    Hi abritto, welcome to pinstack.com! The same thing just happened to me. I went to unlock my BB and it was kind of frozen, took about 5 minutes for it to unfreeze and let me enter my password. When you scroll do you notice each option highlighted? Make the unlock screen go away and try to enter the password just by typing it in. Also, try to take the battery out for 30 seconds while you hold down the power button, then put it all back together and see what happens.

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    Rcbjr's Avatar
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    Re: ab

    Welcome to Pinstack, abritto, I'm sure that cp can help you. Keep us informed on how this works out.

    Rcbjr.
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    cp6169's Avatar
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    Re: ab

    Update, after I unlocked it my BB automatically gave me the error message "abort reset" with an infinite loop. I did a 30 second battery pull and solved my problem. Maybe something is in the air tonight. How is it going abritto?

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    Re: ab

    welcome to the stacks - what OS are you running? maybe you can do a wipe and update but i would use this as a last option
    DO OR DO NOT THERE IS NO TRY

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    Re: ab

    ~via BB (wap.pinstack.com)~

    If it was issued by a company, it is possible that the BES admin has disable the device.

  8. #8
    abritto's Avatar
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    Re: ab

    thanks for the reply, unfortunatly still no luck with your recommendation.

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