I have a blackberry 8310 that I'm trying to sync with two computers (Lets call ... BlackBerry News forum
problem syncing Outlook calendar events on two computers
I have a blackberry 8310 that I'm trying to sync with two computers (Lets call them Computer A & B) - I'm having trouble with calendar events that were entered on one (Computer A) not showing up on the second computer (Computer B) after syncing through my BBerry. However, the event does show up on the blackberry. What's odd, is that if I do the reverse my actions by entering an event on Computer B it does transfer to Computer A after syncing.
When I conduct a backup on both computers the number of calendar entries do match.
I have no such problem with new address names that are entered on either computer.
Both computers are running Outlook 2003 with SP3, both computers have desktop manager v220.127.116.11, the blackberry is running v18.104.22.168. I am not running an enterprize server, my work computer is a notebook (computer A) the home computer is a desktop (computer B)
I've tried reloading the desktop manager, I've tried activating under options - all events and future events only - but it doesn't make any difference. Still no success. My service provider is stumped as well.
any suggestions are welcome.
Did you check your settings in the SYNC configuration on Computer B to make sure that it is a TWO WAY sync with calendar? It sounds like you may be syncing one way only - Calendar -> Device.
Originally Posted by jamesjuhasz
First, I compliment you on a stellar request for assistance!
If everyone would provide us with the level of detail you have, we could help them with far fewer posts (back & forth).
I have the EXACT same setup you do.
In my case I use an AT&T BlackBerry 8310, with computer "A" being a T60 "15" ThinkPad laptop & computer "B" a X60 "12" ThinkPad.
Both ThinkPads are running Outlook 2003 SP3. I'm using BIS & Desktop Mgr (same ver as yours). I have experienced the exact same problem you described. For which I have a solution.
I mainly wanted to acknowledge your request for help ASAP. Currently I'm resonding here using my BB and do not have time to type the rather lenghty instructions.
However I will be able to resume providing you with the solution in approx 2 hrs. So watch this thread.
via Red BB Curve 8310
Originally Posted by jamesjuhasz
You have a partially corrupted .pst file in Outlook on just one of the computers and on the BB.
Solution: (rather lengthy, follow in sequence exactly)
For sake of clarity & identification: choose the computer that has all the correct Outlook data, calendar, tasks, contacts, etc. We are going to call this computer the "Master"
The other computer will be the "client"
We are going to begin by working on your BB. Connect via USB Cable the BB to the Master.
Launch the desktop manager, double click on the icon "Backup & Restore".
Click on the button "Advanced"
You will be presented with a window with two working panes. One on the left (ignore this one) and one on the right, this is the one we will be working in. It has a header saying "Device Databases".
Highlight the first entry called "Address Book"
Click on the button below that pane labeled "Clear" then OK.
It will remove all address book files from your BlackBerry.
That is _Our_ Goal:
To_ Remove_ Every_ Outlook_ File_ from the BlackBerry. This will remove all traces of the corrupt .pst file that resides in your BB.
After the address book is clear, go back to the working pane on the right and scroll down to "Calender" and repeate the same process of highlighting it, hit the "clear" button and allow it to remove that file.
Now scroll down to "Memos" (which correspond to notes in outlook) and clear those.
Scroll down to "Tasks" and clear those.
Now click on close to get out of the Backup/Restore window and back to the Backup and Restore dialog box and close out of that.
At this point you have now cleared (removed) all traces of Outlook from your BlackBerry. So you may set the BB aside for now.
Next we are going to work on the "client" computer.
1) USB Flash Drive (easiest, if you have one)
2) External hard drive if you do not have a flash drive.
Here's why: We are now going to remove/delete the .pst file from the "client". Then copy and move the .pst file from the "master" to the client.
To remove/delete the .pst file from the "client". Using the "client computer" simply find the line below (which is the path to that file), on your client computer as it will have your user name in place of where I have inserted the entry "yourusername" obviously you want to be careful and copy this path exactly as it is:
C:\Documents and Settings\yourusername\Local Settings\Application Data\Microsoft\Outlook
Open a Windows Explorer Window , it should open as "my documents"
In the address field where it says "my documents" paste the path you just copied from the line above" C:\Documents.....etc
Now you will see the Outlook pst file in the right working pane on the right side. It will look like a colorful icon with the word "Outlook" next to it. . The only other file that should appear in that pane is named "extend"
Click to highlight the Outlook icon and delete it.
Now go to the Master, repeat this procedure to locate the pst file on that computer.
Drag and drop that Master pst file to your USB Flash Drive, or External Hard drive, as we are going to put a copy of it, on the client computer in place of the pst file we just deleted from the client.
Once done you will have the same pst in both computers. And the BB will be empy of all data.
Now to finish up , simply connect the BB to either computer, perform a sync, and you are all set to go.
I discovered this solution after a lot of thinking and diagnosing. Much like if one drives a car, sooner or later your going to get a flat tire. Well it's been my experience that sooner or later when using two computers and one BB, that you will experience a partial corruption of the pst file. This is the only solution that works.
I believe that I experience this a bit more frequently (every 6 to 8 months) than others as I have a contact list in Outlook that has 3,578 customers in it. All their notes, tasks, calendar entries, etc.
Whereas a good friend of mine with the very same setup but only 800 contacts has only experienced this 2 times in 3 years.
This should certainly take care of your problem. However in the rare event it does not, please send a PM to me, as there is one more fix we can apply, however it's much longer that the one above and I do not wish to take up so much space on the forum explaining it, as it's rarely required.
Your solution was perfect - thanks for doing such a great job explaining the process.
If necessary, you can use Outlook Inbox Repair tool which is used to repair corrupted file of pst. To run Inbox repair tool fallow the steps:
1. Click on start goes to the search then click on files or folders option.
2. In search box type scanpst.exe.
3. Double click on the scanpst.exe file to open the inbox repair tool.
4. Then enter the location of Pst file and its name or browse it for the path.
5. Then start to repair.
This way you can repair your pst file. But if your file is badly damaged you may not able to repair it. At that time you can use some software. [FONT='Times New Roman']You can try a tool called Advanced Outlook Repair to repair your PST file. It is a powerful tool to recover messages, folders and other objects from corrupt or damaged Microsoft Outlook PST files. [/FONT]
To fix corrupted PST files, you can use the Inbox Repair Tool. However, the tool isn’t always able to repair every PST file. It works by repairing the PST file’s header and then deleting anything in the file that it doesn’t understand. So if a PST file’s header is damaged, as may be the case for corruption that occurs during a version upgrade, the tool should have no trouble making the repair. But if the data within the file is corrupt, the Inbox Repair Tool will likely destroy what’s left of the file. That's why it's always good to make a backup of the PST file before running the Inbox Repair Tool.
The Inbox Repair Tool is located in the C:\Program Files\Common Files\System\Mapi\1033\NT directory of any system that’s running Windows 2000 or Windows XP. The tool’s filename is Scanpst.exe. Other versions of Windows also include the Inbox Repair Tool, but the tool’s location varies among these earlier versions.
In case of seriously corrupted PST file you may try Stellar Phoenix outlook pst repair Software - a powerful tool which scans, repairs and restores corrupted PST. Effective to use and safe for PST repair, the software supports all Outlook versions and helps at each stage of corruption for PST recovery. Just specify the file path & click to PST repair & get the corruption free PST.
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The new version of the PST repair Software has already been released and is equipped with excellent features like compatibility with windows7, count of all items in individual folder, MS outlook is not required on system for running application, no need to rescan the file in full version and most exciting is 100% preview & Detail Summary Report of all recoverable items which help you to evaluate the software and make better decision about how helpful will it be for you?
PST Repair Tool
Originally Posted by fyz
You can also have a look on another very powerful PST Repair Tool which can repair your corrupt .pst file in almost every corruption situation. The Software can repair pst file with size greater than 2gb, restore formatting from RTF and HTML Messages, find data from encrypted files and recover all pst file items like emails, calendar entries, tasks, journals, contacts & notes.
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