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Ok, having an issue where sometimes it doesn't play the right tone when a person ... BlackBerry News forum

  1. #691
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    Ok, having an issue where sometimes it doesn't play the right tone when a person sends me a txt, it will go to the default tone or it will play both the specified tone and the default tone. I'm using release 64.42.

    Tucker

  2. #692
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    Quote Originally Posted by iridemybike View Post
    Ok, having an issue where sometimes it doesn't play the right tone when a person sends me a txt, it will go to the default tone or it will play both the specified tone and the default tone. I'm using release 64.42.

    Tucker

    Do you have a specific alert set up for that email account? If you do, move the person's email alert above it. Smart alerts checks the incoming emails in the order it's placed, from top to bottom.
    Sometimes at night, the Moon howls and the Wolves listen.

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  3. #693
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    It's a text message, I have 2 specific alerts set up for different peoples sms and then the default tone remains for other people, it's worked fine for a while then in one of the last few releases it's started doing this.

    Tucker

  4. #694
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    I remeber pfluger saying something along this line in the popup thread. Are the leds different colors? If so make sure the colors are in the same order as the drop down menu you choose from. For example if you have yellow and blue then the alert with blue goes first then yellow
    ~via smartphone mobile.pinstack.com~

  5. #695
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    I have a wierd issue but will have to wait until after work to report. Going to try and duplicate.

    Th, if you read this, or anyone: send me a bbm in about an hour please. I won't reply, but need to test what I saw. Cause what I saw shouldn't be possible.
    ~via smartphone mobile.pinstack.com~

  6. #696
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    i'll try to remember
    Sometimes at night, the Moon howls and the Wolves listen.

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  7. #697
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    I had a green bbm led. Swear. Only message I had.
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  8. #698
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    Quote Originally Posted by jfcooley View Post
    I have a wierd issue but will have to wait until after work to report. Going to try and duplicate.

    Th, if you read this, or anyone: send me a bbm in about an hour please. I won't reply, but need to test what I saw. Cause what I saw shouldn't be possible.
    ~via smartphone mobile.pinstack.com~
    Will do j
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  9. #699
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    So far so good for me.

    iridemybike: did you try a battery pull?

  10. #700
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    No special LED colors are set for any alerts, it's just the same default LED color as it always has been. And yes, it's had many a battery pull with all the usual stuff and software updates, at least 2 or 3 a day lately.

    Tucker

  11. #701
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    Quote Originally Posted by iridemybike View Post
    Ok, having an issue where sometimes it doesn't play the right tone when a person sends me a txt, it will go to the default tone or it will play both the specified tone and the default tone. I'm using release 64.42.

    Tucker
    This is a limitation by RIM. We cannot override the default tone, so both will play simultaneously or one will "win" over the other.
    The only way at this time to overcome this is to silence the default tone. Then create a rule in SmartAlerts that will catch all e-mails. Configure the tone for this rule's profile item. Make sure it is the last item on the alerts list.
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    J sent your message-says your off the grid
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  13. #703
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    I did too THB..Figures.. he wants someone to message him and he can't get them. Must be talking to Cas.
    Sometimes at night, the Moon howls and the Wolves listen.

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  14. #704
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    just to make sure i havent missed nothing what the latest ver of SA guys?
    When i say i have Bold family phones, I meant it, from the older to the younger, even the unborn ;)

  15. #705
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    Sometimes at night, the Moon howls and the Wolves listen.

    ~Morgase~
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