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Hi. I have a very strange problem with the blackberrys i am administering in my ... RIM Blackberry 87xx forum

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    millab's Avatar
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    Question Wireless Turning off during Activation

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    Hi. I have a very strange problem with the blackberrys i am administering in my company.

    During the activation process, the wireless (i.e. Phone functions) turns off, therefore causing the activation to fail. The wireless can then not be reenabled. It just fails. The only option at this stage is to pull the battery, then power it up again and reenable the wireless at this stage. The only way to activate at the moment is to have the devices sent to my office for wired activation. This is a big issue for an Australia-wide government department.

    The wireless also disables when service books are re-sent the the device.

    We are using mainly 8707 and 8700 units at the moment. Our network is Optus and we have our own BES running the latest updates. The latest OS on the phones too.

    Has anyone come across this issue previously? Or does anyone know of a solution?

    Thanks!

  2. #2
    millab's Avatar
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    Re: Wireless Turning off during Activation

    Anyone got any ideas?

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    j llama's Avatar
    j llama no está en línea Device Pro
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    Re: Wireless Turning off during Activation

    Hmm thats a very interesting problem.

    Not really sure if this will help

    http://www.blackberry.com/btsc/searc...d=1 0 74652134

    Or try

    http://www.blackberry.com/btsc/searc...contextType=gs

    Good luck
    BlackBerry® Certified Support Specialist

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