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Hi,all Problem I have BB that I am trying to get the address book synch ... RIM Blackberry 87xx forum

  1. #1
    romeo2775's Avatar
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    Wireless synchronization Option Not available

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    Hi,all
    Problem I have BB that I am trying to get the address book synch OTA, but when I go to the Addres book options and try to enable WIRELESS SYNCHRONIZATION that option is not present ....? HELP

    This BB is activated on the BES and is an 8703e please help

  2. #2
    dasupaman23's Avatar
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    Re: Wireless synchronization Option Not available

    You should have your service books resent. Also make sure that icon isn't hidden on the main screen. You can always try getting to it in Options too.

  3. #3
    romeo2775's Avatar
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    Re: Wireless synchronization Option Not available

    service books were resent but option still not available, even after removing user and reactivate him on BES

  4. #4
    cwax's Avatar
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    Re: Wireless synchronization Option Not available

    Quote Originally Posted by romeo2775
    service books were resent but option still not available, even after removing user and reactivate him on BES
    Was the BES account recreated? Did you wipe the BB prior to reactivating it?

  5. #5
    miles_troope's Avatar
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    Re: Wireless synchronization Option Not available

    Quote Originally Posted by romeo2775
    service books were resent but option still not available, even after removing user and reactivate him on BES
    Did u wipe the device before you reactivated it? Or did you delete the service books (desktop sync) before you resent it?

    Also is the user definately configuring for Address book sync on the server?

  6. #6
    romeo2775's Avatar
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    Re: Wireless synchronization Option Not available

    wiped out and account recreated and also delete just service books and option still not available. even tried a diferent BB and re-do the steps

  7. #7
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    Re: Wireless synchronization Option Not available

    Quote Originally Posted by romeo2775
    wiped out and account recreated and also delete just service books and option still not available. even tried a diferent BB and re-do the steps
    ok so it's not the device. If the user is definately configured for OTA address book sync, perhaps they have corrupt bb folders in their mailbox. maybe run dbclean after you remove them?

    Do you get any errors in the logs during the activation?

  8. #8
    romeo2775's Avatar
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    Re: Wireless synchronization Option Not available

    No errors, but it takes a long time to activate. and where do I get DB Clean? Thanks

  9. #9
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    Re: Wireless synchronization Option Not available

    Quote Originally Posted by romeo2775
    No errors, but it takes a long time to activate. and where do I get DB Clean? Thanks
    Which version of BES are we dealing with here? And for what environment? (Exchange/Domino/GW).

    Your carrier support team will be able to provide you with a copy of DBClean.

  10. #10
    romeo2775's Avatar
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    Re: Wireless synchronization Option Not available

    BES 4.1 sp2 and Notes 5.0.1.3, are the version of software server we are running

  11. #11
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    Smile Re: Wireless synchronization Option Not available

    Have the same problem here, when I delete and undelete the Servicebook item - under Desktop [Sync], the wireless synchronization comes up and then if I get out of that screen and come back in it disappeared. It seems that something from the server have override the function.

    all of the orher wireless sync app i.e. email, calendar etc is working fine with the sync is enabled in the option window.

    Anyone have any luck with this? we are in BES, BTW.

    Rizzie

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