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So I am new to the Blackberry world and love my new 8700c. I have ... RIM Blackberry 87xx forum

  1. #1
    Patman36's Avatar
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    Stuck on GSM for five days... and counting

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    So I am new to the Blackberry world and love my new 8700c. I have service through Cingular, the device and service is provided and hosted by my company.

    It has worked very well for the past month. However, this past Friday I noticed I wasn't getting e-mails and saw I was stuck on GSM and had no Edge service. I was in the airport at the time and thought perhaps it was just my location. Flew to a different state, still GSM. Drove for three hours and still GSM. All the time a fellow employee traveling with me with the same model BB and service, he had Edge service the entire time. Went to a few different states on Friday and returned home later that evening.

    I am still not receiving data service as of right now. Any ideas? I love this thing but without the e-mail push and no data service, it is really rendering it useless...

    Patrick

  2. #2
    N8DBB's Avatar
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    Re: Stuck on GSM for five days... and counting

    I would contact your IT administrator and have him contact Cingular.

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    ffmike's Avatar
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    Re: Stuck on GSM for five days... and counting

    have you tried the old standby "battery pull"?

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    Patman36's Avatar
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    Re: Stuck on GSM for five days... and counting

    Yes, sorry, I forgot to include that.

    I have cycled the unit on/off, the wireless on/off, and pulled the battery. Also checked to make sure the SIM card was in good shape.

    I appreciate the quick feedback folks, great forum you have here.

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    Re: Stuck on GSM for five days... and counting

    Well in that case, I think N8's suggestion is the only thing left.

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    Re: Stuck on GSM for five days... and counting

    Get a new SIM card. Over the past few weeks, I've found myself stuck in GPRS a few times. Usually a battery pull fixed the problem. Today, my phone dropped to gprs during Cingular's "nationwide" outage. When the network was back up, I was stuck in GPRS. Got a new sim, called Cingular to activate it and I've been in EDGE all day.

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