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Some messages will not, no matter what I do, appear on my boss's 8700. They ... RIM Blackberry 87xx forum

  1. #1
    clum1's Avatar
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    Some messages not appearing?

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    Some messages will not, no matter what I do, appear on my boss's 8700. They were all sent by the same contact last night, some have attachments, some don't. I have tried wireless and USB synch, checked there are no filters etc. If I forward them to himself they appear. Any ideas what this can be?

    Calum

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    Re: Some messages not appearing?

    Quote Originally Posted by clum1
    Some messages will not, no matter what I do, appear on my boss's 8700. They were all sent by the same contact last night, some have attachments, some don't. I have tried wireless and USB synch, checked there are no filters etc. If I forward them to himself they appear. Any ideas what this can be?

    Calum
    You checked filters on the device? How about rules in Outlook? He may have some set up...
    The liver is EVIL, it must be PUNISHED!!!

  3. #3
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    Re: Some messages not appearing?

    Clum, If any of the messages were moved to different private folders prior to the sync going through (or deleted, etc. before the sync), this could cause this problem. Could that be the issue?

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    Re: Some messages not appearing?

    Nope; there are no rules on the inbox and he hadn't shifted or deleted them . Messages from the original sender are now appearing on the BB, but these four still haven't!

    Calum

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    Re: Some messages not appearing?

    So, I am just trying to understand: The messages are still in his inbox at his desk, but they still do not appear on the device. If you force a reconcile, does it do anything? Very strange...
    The liver is EVIL, it must be PUNISHED!!!

  6. #6
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    Re: Some messages not appearing?

    That's exactly it; sitting there happily in Outlook, not appearing in BB. Wired and wireless synchronisations and reconciliations forced!

  7. #7
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    Re: Some messages not appearing?

    Is he actually on BES? The assumption has been that he is but no one specifically asked.

    If he's on BIS it's a completely different story.

  8. #8
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    Re: Some messages not appearing?

    Oops; should have mentioned, yes, we are on BES 4.1.2.25.

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