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Hi all, First posting here, hope someone can help. I've got a user that can't ... RIM Blackberry 87xx forum

  1. #1
    Gman1108's Avatar
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    Service Books missing..

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    Hi all,

    First posting here, hope someone can help.

    I've got a user that can't open attachments. All other users are fine, I can open this attachment on my BB 8700.

    I have a BES server.

    When the user tries to open the .doc attachment it complains of 'Retrieving info.....no service book found..' or something similar.

    I've tried wiping the devise, deleting him from the BES, waiting an hour then re-activating. Also, tried to re-send the service books from the BES, still no good.

    Can anyone help me please?

    Thanks

  2. #2
    cwax's Avatar
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    Re: Service Books missing..

    Usually it would be an issue with the Desktop[CMIME] service book; try deleting and UNdeleting it

    or

    You can reload the Blackberry Attachment Service from the Application loader menu in Desktop Mgr




  3. #3
    Gman1108's Avatar
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    Re: Service Books missing..

    Wow, now that's a real quick and helpful respoce, thanks very much!

    I've just tried that, but I cant see any attachment service in the options of DEsktop Manager.

    Can you help any more at all?

  4. #4
    kayos72's Avatar
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    Re: Service Books missing..

    you have to open app loader with the BB attached.
    That's on BIS.
    not sure on your end
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  5. #5
    cwax's Avatar
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    Re: Service Books missing..

    Quote Originally Posted by Gman1108
    Wow, now that's a real quick and helpful respoce, thanks very much!

    I've just tried that, but I cant see any attachment service in the options of DEsktop Manager.

    Can you help any more at all?
    Open Desktop Mgr; Double-click Application Loader; click next; enter password if you have one; then in the Device Application Selection Screen make sure Blackberry Attachment Service is checked




  6. #6
    Gman1108's Avatar
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    Re: Service Books missing..

    Well, here's something new...

    I tried everything to get this working. In the end, I just wiped the BB and deleted the user from the BES.

    Now, I can open attachments that are sent from now on, but cant open any attachments that were there previously.

    It just says 'Couldn't Recieve more'...

    Anyone can help??!!

  7. #7
    cwax's Avatar
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    Re: Service Books missing..

    Might be an issue with the State Database




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