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I have just upgraded to an 8707 - but I can't get the Address Book ... RIM Blackberry 87xx forum

  1. #1
    jpadfield's Avatar
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    Outlook Address Book Synchronisation

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    I have just upgraded to an 8707 - but I can't get the Address Book synchronization to complete. Only about 1900 of by 2500 contacts (about 77%) on Outlook on my PC will transfer across to the Blackberry when it stops with the error message "Unable to write or update information". There is no obvious pattern to it - it's not stopping 77% of the way through the alphabetical list. There is masses of memory and the calendar and tasks and memo pad all synch fine. I had no problem wit my previous Blakberry's. Any ideas please?

  2. #2
    williamlc21's Avatar
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    Re: Outlook Address Book Synchronisation

    That error usually occurs when a contact has: no name, incomplete name, or special characters in any field.
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    Re: Outlook Address Book Synchronisation

    True, I know it 's a pain in the butt, but I had to open my contacts in outlook and remove all non-alphabetical symbols and enter data into first/last name for numerous contacts in order for them to sync properly with my BB.

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    Re: Outlook Address Book Synchronisation

    You can use the "View Log" on the syncronize/configuration tab to narrow down which contact is causing the problem by checking which contact throws the error.

    Hope this helps
    Rcbjr.
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    Re: Outlook Address Book Synchronisation

    There could be several causes for that error message. You could try downloading Service Pack 2 from the Blackberry website. If it still doesn't work try one of these solutions;

    Problem

    When synchronizing organizer data (such as contacts, calendar entries, tasks, and memos) between the BlackBerry smartphone and the computer, the following error message appears:
    Unable to write or update application data.




    Cause

    Summary of Causes
    This issue could be caused by one of the following:
    1. A contact in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM® Lotus Organizer® does not contain information in one or more fields.
    2. The BlackBerry smartphone does not have enough memory to synchronize organizer data.
    3. The BlackBerry smartphone user's organizer database contains invalid information.
    4. An application database on the BlackBerry smartphone is corrupt.
    5. The IBM Lotus Notes address book database has a custom template that is incompatible with the BlackBerry® Desktop Manager.
    6. The BlackBerry smartphone Address Book is corrupt.
    7. The BlackBerry smartphone is failing to synchronize to any organizer application including calendar, memo list, or task list due to a temporary database corruption.
    8. The BlackBerry smartphone Address Book contains a blank contact.




    Resolution

    The following are possible resolutions for this issue.
    Note: An effective first response when the error is received is to perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141.
    Cause 1

    A contact in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer does not contain information in any of the following fields:
    • First Name
    • Last Name
    • Company Name
    Resolution
    BlackBerry Desktop Software 4.2 Service Pack 1 (4.2.1) or later will recognize the records that do not have information populated in any of the First Name, Last Name, and Company Name fields. Upgrade to BlackBerry Desktop Software 4.2.1 to complete the synchronization. Review the contacts in Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer to add data to either the First Name, Last Name, and Company Name fields. This will ensure that they are included in future synchonizations. For more information on this issue, see KB11366.
    Cause 2

    The BlackBerry smartphone does not have enough free memory to synchronize organizer data with the computer.
    Resolution
    To increase the amount of available memory on the BlackBerry smartphone, complete the following steps.
    Note: Back up the data on the BlackBerry smartphone with the Backup and Restore tool in BlackBerry Desktop Manager before proceeding. For instructions see, KB11625.
    Use BlackBerry Desktop Manager to reduce the range of days on the Calendar
    Reducing the calendar date range restricts the number of appointments or events reconciled with the BlackBerry smartphone. Any of the following can be reconciled:
    • All items
    • Future items only
    • Items that fall between a range of days
    Reducing the range of days will create more available storage space on the BlackBerry smartphone. For instructions, see KB05347.
    Use Application Loader to remove unwanted applications from the BlackBerry smartphone
    For instructions, see KB10376.
    Cause 3

    The BlackBerry smartphone user's organizer database, such as Microsoft Outlook, Sage Software ACT!, IBM Lotus Notes, or IBM Lotus Organizer, contains invalid information.
    Note: Confirm that the contact entry is not affected by the issue listed in Cause 1 before proceeding.
    Resolution
    Turn on Advanced Logging to identify the record containing the invalid information and delete the invalid information.
    1. Turn on Advanced Logging. For instructions, see KB01451.
    2. Once the record containing the invalid information is identified, locate and delete the entry on the computer.
    Cause 4

    An application database (Address Book, Calendar, MemoPad, or Tasks) on the BlackBerry smartphone is corrupt.
    Resolution
    Clear the corrupt database.
    1. Determine which database is corrupt. For instructions, see KB03069.
    2. Back up the corrupt database. For instructions, see KB11297.
    3. Clear the corrupt database.
      1. Open Backup and Restore and click Advanced.
      2. Select the corrupt databases, then click Clear.
    4. Synchronize the BlackBerry smartphone.
    Cause 5

    The IBM Lotus Notes address book database has a custom template that is incompatible with BlackBerry Desktop Manager.
    Resolution
    Apply the standard template to the BlackBerry smartphone user's IBM Lotus Notes address book.
    Note: Once the standard template is applied, confirm that the BlackBerry smartphone user can synchronize contacts. This issue should be submitted to the BlackBerry smartphone user's IT department as this may cause the same issue on other BlackBerry smartphones if a custom template is widely used in the environment.
    Cause 6

    The BlackBerry smartphone Address Book is corrupt.
    Symptoms
    1. Refer to KB04317 if the error message in the Address Book is the following: address updated externally. Changes will be lost, viewer closed
    2. Tif.log indicates a corrupt contact entry in Microsoft Outlook. After the contact has been deleted from Microsoft Outlook and the BlackBerry smartphone has been synchronized again, the contact is still on the BlackBerry smartphone.
    3. Creating a new contact in the BlackBerry smartphone will generate the following error message:
    Uncaught exception Java.lang . no pointer exception
    Resolution
    1. Back up the BlackBerry smartphone before synchronizing. For instructions, see KB11625.
    2. Clear the Address Book database.<LI style="LIST-STYLE-TYPE: none">
      1. Open Backup and Restore and click Advanced.
      2. Select the Address Book database, then click Clear.
    3. Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141.
    4. Synchronize the BlackBerry smartphone with Microsoft Outlook. See KB05313, Task 3, second option.
    Cause 7

    The BlackBerry smartphone is failing to synchronize to any organizer application including calendar, memo list, and tasks due to a temporary database corruption.
    Symptoms
    Creating a new entry for any organizer application will generate an error and the entry will not be created on the BlackBerry smartphone.
    Resolution
    Perform a hard reset on the BlackBerry smartphone, for instructions see KB02141.
    Cause 8

    The BlackBerry smartphone Address Book contains a blank contact.
    Resolution
    Check the top of the Address Book names list for <No Name> if the list is sorted in alphabetical order.
    Delete any entries with <No Name> in the name field.




    Additional Information

    If the above procedures do not resolve the issue, delete and restore the data and applications on the BlackBerry smartphone.
    To delete the data and applications on the BlackBerry smartphone, complete the following steps:
    1. Back up the data on the BlackBerry smartphone using Backup and Restore. For instructions, see KB11625.
    2. Delete all the data and applications on the BlackBerry smartphone. For instructions, see KB02318.
    To restore BlackBerry smartphone applications, complete the following step:
    1. Reinstall BlackBerry Device Software using Application Loader. For instructions, see KB11320.
    To restore BlackBerry smartphone data, complete the following steps:
    1. In BlackBerry Desktop Manager, double-click Backup and Restore.
    2. Click Restore and select the backup file you created before you deleted the data on the BlackBerry smartphone.
    3. Click Open. The data on the BlackBerry smartphone is restored.

  6. #6
    irosas's Avatar
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    To everyone. The thing that worked for me was doing a hard reset on the BB. Instructions on how to do this are available in http://www.blackberry.com/btsc/searc...200%2031756028

  7. #7
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    Quote Originally Posted by Rcbjr View Post
    You can use the "View Log" on the syncronize/configuration tab to narrow down which contact is causing the problem by checking which contact throws the error.

    Hope this helps
    Rcbjr.

    how do i do this? i see the log, but i don't see anything saying which contact is screwing up

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