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When using any profile that has "Tone" activated (with or without Vibrate), I'm no longer ... RIM Blackberry 87xx forum

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    Burrish's Avatar
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    No Ringtone on 8700c When Receiving Calls

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    When using any profile that has "Tone" activated (with or without Vibrate), I'm no longer hearing sound when receiving calls. The Vibrate function still works, but nothing else. I've pulled the battery, and Do Not Disturb says "No". My version number is v4.1.0.194; should I run the App Loader? Any help is much appreciated.

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    j llama's Avatar
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    What is your volume set to for your profile? Go to profiles > select a profile > select edit. Make sure the volume is not silent. You may want to change the tone in that screen as well.

    Let us know if that resolves it for you.

    Welcome to PinStack by the way
    BlackBerry® Certified Support Specialist

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    Quote Originally Posted by j llama View Post
    What is your volume set to for your profile? Go to profiles > select a profile > select edit. Make sure the volume is not silent. You may want to change the tone in that screen as well.

    Let us know if that resolves it for you.

    Welcome to PinStack by the way
    Thank you!

    The volume on each of the Tone profiles is set to either "High" or "Escalating". I tried to change the tone itself since it gives a sample when that's done, and it doesn't even do that.

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    How long have you had this device? Is it a corporate or personal device? If it's a new device, I would contact the carrier to inquire about a warranty replacement (covered by one year warranty), if it is beyond the one year warranty, you may want to talk to your carrier about an upgrade perhaps.
    BlackBerry® Certified Support Specialist

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    Quote Originally Posted by j llama View Post
    How long have you had this device? Is it a corporate or personal device? If it's a new device, I would contact the carrier to inquire about a warranty replacement (covered by one year warranty), if it is beyond the one year warranty, you may want to talk to your carrier about an upgrade perhaps.
    It's a corporate phone, and it's several years old, so it seems as though it's probably time to get another one. Thank you very much for the information!!

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