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Hi I have a Sprint 8703 e blackberry phone. I got the BB Desktop Manager ... RIM Blackberry 87xx forum

  1. #1
    tintedwindow's Avatar
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    Media Manager Issues

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    Hi
    I have a Sprint 8703 e blackberry phone. I got the BB Desktop Manager installed with version 4.2.2.
    I connect with my BB to PC and click the media manager and see the messge that device not connected.

    Please advice.

  2. #2
    razer's Avatar
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    Re: Media Manager Issues

    ~via BB (wap.pinstack.com)~sounds like you need to do an uninstall and run the app again

  3. #3
    tintedwindow's Avatar
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    Re: Media Manager Issues

    I uninstalled and installed the same software but it dint work...any idea how to proceed from there..?

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    Re: Media Manager Issues

    Try a different USB port. Don't use a hub or, if your using a laptop, a docking station. Both of these last two items have caused problems before.

    Hope this helps.
    Rcbjr

    ~via BB (wap.pinstack.com)~

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    Re: Media Manager Issues

    Forget this. With you BB connected and DM open, click on connection and set USB then click on detect.

    Hope this helps.
    Rcbjr

    ~via BB (wap.pinstack.com)~

  6. #6
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    Re: Media Manager Issues

    thanks for the replies...i tried all settings mentioned in your replies...but i do get the same message saying device not connected...i am connecting with my laptop and not the docking station...i changed the USB ports as well...

  7. #7
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    Re: Media Manager Issues

    uninstall DM and then reinstall.

    your problem shall be solved, welcome to pinstack

  8. #8
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    Re: Media Manager Issues

    i did uninstall and install.....no luck.....i guess 8703e sprint phone is not capable of media manager..........

  9. #9
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    Re: Media Manager Issues

    You must have OS 4.2 on your BB device for the media manager to be available. I see you have Sprint, they do not have the 4.2 out yet for the CDMA phone which is what you have. As for the non-connection issue, I had the same problem with my laptop, but yet it worked on my desktop workstation. I ended up restoring my laptop, it wasnt the BB device. Hope this helps.
    Swede

  10. #10
    tintedwindow's Avatar
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    Re: Media Manager Issues

    Swede..
    U r rite..100%...u rock bro..

  11. #11
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    Re: Media Manager Issues

    Try Syncing Via A Usb 1.0 Port ... That Will Prob Fix It... I Have The Same Problem With That Program.. I Did Not Realize You Have To Have 4.2 .. I Have 4.1 , And Like You It Doesnt Work... But Im Betting If You Do It Thru A 1.0 Usb Connection It Will Work.. Im Going To Try It On My Laptop Tommrow.. It Has Both 1 & 2.0 Usb...

  12. #12
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    Re: Media Manager Issues

    I dunno if the orginal poster is still having this problem, but recently got my BB 8700 and ran into a similar problem.

    What I had done was update my Desktop Manager to 4.2 but not my BB OS firmware. So I did that (I used this forum post for help with that: blackberryforums.pinstack.com/33588-can_you_update_4_2_bb.html) and now I can upload pics and music to my BB.

    P.S. I can't post URLs it seems, so just copy/paste the link above into your web browser address field and add an h ttp:// in front.

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