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Please direct me if answered before. The mail indicator says "1" but I can't seem ... RIM Blackberry 87xx forum

  1. #1
    drjman's Avatar
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    Mail indicator but no mail?

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    Please direct me if answered before.

    The mail indicator says "1" but I can't seem to find it in either mail boxes.

    I tried restarting. Is there a soft reset or am I missing something?

    Thanks, J.

  2. #2
    N8DBB's Avatar
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    Re: Mail indicator but no mail?

    Well, you could do a hard reset (take the battery out for 30 seconds then put back in). Or check all of your folders and even your saved messages to make sure you maybe haven't checked a save messaged as unopened.

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    cp6169's Avatar
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    Re: Mail indicator but no mail?

    Quote Originally Posted by drjman
    Please direct me if answered before.
    The mail indicator says "1" but I can't seem to find it in either mail boxes.
    I tried restarting. Is there a soft reset or am I missing something?
    Thanks, J.
    Did you fix the problem?

  4. #4
    Lewis's Avatar
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    Re: Mail indicator but no mail?

    ~via BB (wap.pinstack.com)~

    On the 71xx, pressing the "* / >>|" key while in the message view will advance to the next new/unread/unopened message. There would be a similar shortcut for the qwerty BB's.

    If using the zen theme, SMS/MMS and email/PIN messages are in separate message lists. Is the envelope slanted? That would indicate an SMS/MMS. Perhaps the SMS/MMS message list is hidden?

  5. #5
    barbon's Avatar
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    Re: Mail indicator but no mail?

    ~via BB (wap.pinstack.com)~i need to know wich theme are u using, if you are using a list view? If you are then you might wabt to look at sms messages or mms messages, i bet there is the problem. In list themes, the email messages are seperated fron the sms and mms messages. Try it out.

  6. #6
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    Re: Mail indicator but no mail?

    Are you sure it's a new email message? Maybe it's a new BB Messenger message or a new calendar reminder message??

  7. #7
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    Re: Mail indicator but no mail?

    I have the exact same problem with the 8830. There is an unread email that is nowhere. Can't find it. Checked every mailbox, etc.

  8. #8
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    Re: Mail indicator but no mail?

    Might be a TM someplace. Pullign the battery shoudl fix it. If not, send yourself an email, and delete it.

  9. #9
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    Re: Mail indicator but no mail?

    Press U to forward to the first unread mail. If that doesn't help, check your 'saved messages' folder. It happend to me a few times and that is how I found the unread messages.

  10. #10
    basic's Avatar
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    Re: Mail indicator but no mail?

    is the icon slightly slanted to the right? - email notifications are almost the same but not slanted. if it is, it is not a email notification - look in your sms or im inbox/folder.

  11. #11
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    Re: Mail indicator but no mail?

    I had to soft reset the device. It is a bug somewhere, not a hidden message.

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    Re: Mail indicator but no mail?

    I currently have the same issue with the 8320. I have noticed that I am able to send MMS messages but not receive them. This includes sending them to myself. After a period of time I get a 1 new message showing up in my messages. When I search through all the folders or press U nothing is found. I deleted all SMS/MMS messages older than today and the 1 new message disappeared.

    I wonder if I am receiving the MMS messages and they are somehow hidden. Even when I look in the MMS inbox there was nothing.

    I was on the phone with T-mobile support for over 90 minutes with no success in receiving MMS messages and this new "1 new message" might be a hint. I just don't know.

  13. #13
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    I pulled the battery for 30 seconds to reset, and the problem went away.

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