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I get a white screen as well with an hour glass for 2 seconds, goes ... RIM Blackberry 87xx forum

  1. #1
    Bas Hassink's Avatar
    Bas Hassink no está en línea Stack level 1
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    Jul 2006
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    Question I have 'the hour glass of doom' problem.

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    I get a white screen as well with an hour glass for 2 seconds, goes blank, and the red led is on solid for 5 seconds. This repeats over and over again. I removed the battery, no help. I removed the battery and held the on-off button down for 30 seconds, no help. I tried the ALT-CAP-DEL once twice and three times, nope. When I plug into the USB, the audio connect bong goes on then off same as the screen and red led.

    I also executed the javaloader -usb wipe. I get the following: Connecting to device...debug: COM error during Open: (0x80040001)
    Error: unable to open port.

    Tried the written steps as described on How To: ReInstall OS When Computer Won't recognize The Device Is Connected....

    I'm stuck...Any other suggestions what I can try are appriciated.

  2. #2
    CostantinoA's Avatar
    CostantinoA no está en línea Stack level 2
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    Mar 2008
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    31B71F57
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    Re: I have 'the hour glass of doom' problem.

    I had that happen to me after viewing a movie from youtube. I held down the power key and the phone restarted. I do not know if it was luck or it really worked. I have a 8130 with Sprint.
    Antonio M. Costantino
    Sprint BlackBerry Pearl 8130
    BlackBerry PIN: 31B71F57
    Sprint User Since 12-1998
    Talk Share Plan 700
    Blackberry Personal Pack, Roadside Rescue, Total Equipment Protection

  3. #3
    Bas Hassink's Avatar
    Bas Hassink no está en línea Stack level 1
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    Re: I have 'the hour glass of doom' problem.

    Thanks for your quick response. Tried that as well but this didn't solve the problem. Any other idears

  4. #4
    boricua's Avatar
    boricua no está en línea Stack level 3
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    Re: I have 'the hour glass of doom' problem.

    Hope this helps you out.

    To resolve this error message, complete the following steps:
    1. Connect the BlackBerry smartphone to your computer.
    2. Remove the battery from the BlackBerry smartphone.
    3. Have the Java Loader wipe command populated in the command prompt.
    4. Insert the battery into the BlackBerry smartphone.
    5. As soon as the battery is placed back into the BlackBerry smartphone, press the ENTER key on the keyboard to run the Java Loader wipe command. Note: You may have to attempt this several times.

  5. #5
    Bas Hassink's Avatar
    Bas Hassink no está en línea Stack level 1
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    Re: I have 'the hour glass of doom' problem.

    Done so... I'm getting different messages back when trying it multiple times

    RIM Wireless Handheld Java Loader
    Copyright 2001-2007 Research In Motion Limited
    Connecting to device...debug: COM error during Open: (0x80040001)
    Error: unable to open port


    or

    RIM Wireless Handheld Java Loader
    Copyright 2001-2007 Research In Motion Limited
    Connecting to device...debug: COM error during Open: (0x80040001)
    Error: unable to open port

    or

    RIM Wireless Handheld Java Loader
    Copyright 2001-2007 Research In Motion Limited
    Connecting to device...debug: COM error during Open: (0x80004004)
    Error: unable to open port


    Any more suggestions I can try?

  6. #6
    Bas Hassink's Avatar
    Bas Hassink no está en línea Stack level 1
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    My BB is still dead... Anyone having a suggestion on how to get it back to live?

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