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Hi Everyone I'm totally ripping my hair out with this blackberry 8700 phone ( ive ... RIM Blackberry 87xx forum

  1. #1
    lisah123's Avatar
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    Hourglass And Phone Not Loading Up

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    Hi Everyone

    I'm totally ripping my hair out with this blackberry 8700 phone ( ive had it 12 months now ) today it has been on a frazzle. all i have is the back light on with the hourglass tipping upside down and back round again, i cant use my phone, its like its not loading ( initializing) usually if i take the battery out and put it back in it is fine but today it just doesnt want to work.

    Any one help me???? its my work phone and im expecting calls

  2. #2
    icancn2u's Avatar
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    Re: Hourglass And Phone Not Loading Up

    Lisah, don't panic, this usually can be fixed. There is a forum that deals with your exact issue. On the hole, the moderators like a detailed explanation given instead of pointing you to another thread.
    http://blackberryforums.pinstack.com...uter_wont.html is the thread I copied the solution from. I pasted it below, I am sure this will resolve the problem

    FYI this will work for any handheld that constantly initializes.. aka the hourglass of doom.

    1. Install the desktop software.
    2. Install the handheld software. (If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.)
    3. Pull the battery out of your device.
    4. With the battery out connect the device to the computer.
    5. Go to Options and select "connection settings"
    6. Select USB PIN this may take a few moments since there is no battery in the device. you might even have to select detect device in some rare cases.
    7. Select the application loader icon.
    8. Select all software you want installed.
    9. Proceed to the end portion untill you see the "Finish" button.
    10. Very IMPORTANT. do not hit the finish button, instead select the ADVANCED button.
    11. Make sure both boxes are checked.
    12. Proceed until it asks you if you want to automatically back up and restore. Select DO NOT AUTOMATICALLY BACK UP MY HANDHELD.
    13. Once the process starts. take care not to bump out the cord and re-insert the battery. Again on some rare occasions you might have to wait until it finishes saying connect to insert the battery.

    THIS MAY FAIL THE FIRST OR SECOND TIME DONT WORRY JUST KEEP TRYING.

    If you do not get it by the 3rd time.. download the Blackberry java developers kit and install it. once installed find the javaloader.exe file and move it into the c:\ directory

    Once it is under the c:\, go to start then run and type. cmd.exe

    After the command prompt apears type in "c:\javaloader -usb wipe" to wipe the handheld


    *The reason I have highlighted Step 13 is that this is very important to do BEFORE the DM tries to re-start your device because it WILL NOT re-intialize your device IF THE BATTERY IS NOT IN YOUR DEVICE.


  3. #3
    lisah123's Avatar
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    Re: Hourglass And Phone Not Loading Up

    thank you very much for your reply.

    im still having problems, desktop manager hasnt changed to connected, says disconnected and when i go to application loader there arent any applications to load, i have managed to delete the vendor file though..................

  4. #4
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    Re: Hourglass And Phone Not Loading Up

    Is your phone BIS or BES

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    Re: Hourglass And Phone Not Loading Up

    BES sounds more familiar, but i couldnt be sure, im sure i have seen enterprise on the server thing on the phone but i cant get in to see it, does it make a difference??

  6. #6
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    Re: Hourglass And Phone Not Loading Up

    If you are on BES, it something the BES admins will have to do, as they may lock down what you can install on your device. That may indicate why you can not locate anything to load.
    Sorry, I didn't even think of asking this in the begining

  7. #7
    lisah123's Avatar
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    Re: Hourglass And Phone Not Loading Up

    a call to t-mobile is it then?

    not to worry, thank you for the information anyway, im sure it will be of benefit to some one else.


    thank you

    lisa xx

  8. #8
    icancn2u's Avatar
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    Re: Hourglass And Phone Not Loading Up

    If you are BES, a call to your companies IT group would be best. If you are on BIS, download the OS for your device to your PC

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