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I've got a user with a BB 8700 with 4.2 OS. But recently, when the ... RIM Blackberry 87xx forum

  1. #1
    Gman1108's Avatar
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    error when doing keyboard shortcut

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    I've got a user with a BB 8700 with 4.2 OS.

    But recently, when the user does a * + green send button, he gets the following error:

    ' Uncaught exception: DSSMA: invalid state (5): 144'

    I'm not sure if he's downloaded anything over the air to break it as I don't ship the Berrys with the desktop software disc.

    This shortcut enables him to check what emails and SMSs he's sent.

    Does anyone have an idea please?

    Thanks.

  2. #2
    DCookSta's Avatar
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    Re: error when doing keyboard shortcut

    I have not heard of that shortcut before. I tried it on a 8700 I have here and nothing happens. What screen does the user do this shortcut from? and is it * + Green button at the same time, or * then green? hold * then green, neither work.

  3. #3
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    Re: error when doing keyboard shortcut

    Quote Originally Posted by Gman1108 View Post
    I've got a user with a BB 8700 with 4.2 OS.

    But recently, when the user does a * + green send button, he gets the following error:

    ' Uncaught exception: DSSMA: invalid state (5): 144'

    I'm not sure if he's downloaded anything over the air to break it as I don't ship the Berrys with the desktop software disc.

    This shortcut enables him to check what emails and SMSs he's sent.

    Does anyone have an idea please?

    Thanks.
    From RIM
    The following error is received when opening the messages folder: Uncaught Exception: DSSMA Invalid state

    Doc ID : KB10859
    Last Modified : 2007-06-01
    Document Type : Support


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    Environment

    • BlackBerry® Pearl™ 8100 smartphone
    • BlackBerry 8703e device
    • BlackBerry 8800 smartphone

    Problem

    When the BlackBerry device user attempts to access or open the messages folder from the Home screen, the following error message is displayed:
    Uncaught Exception: DSSMA Invalid state.


    Resolution

    Perform a hard reset of the BlackBerry device. For information about how to perform a hard reset, see KB02141.
    Last edited by Eddie_gauge; 10-31-2007 at 10:53 AM.

  4. #4
    Gman1108's Avatar
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    Re: error when doing keyboard shortcut

    thanks all.

    I'll try the battery pull/reset and see how that goes.

    DcookSta - I know what you're saying, I've never heard of that shortcut either.

    I know of the alt+o gives the sent emails & calls made, I suggested that to the user until the reset.

    Thanks all...

  5. #5
    minitank's Avatar
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    Everyone keeps suggesting a hard reset and yes it does allow you to access your inbox afterwards but it is not a solution to what ever's causing the error in the first place!

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