Results 1 to 5 of 5

Hi everyone. I have an 8787g supplied to me by my company. It is a ... RIM Blackberry 87xx forum

  1. #1
    eddyreid's Avatar
    eddyreid no está en línea Stack level 1
    Join Date
    Mar 2007
    Posts
    3

    email problem on 8707g

    Advertisement



    Hi everyone.
    I have an 8787g supplied to me by my company. It is a large financial company with BES etc.
    I have fiddled and somehow changed something to do with email.
    I downloaded the Desktop software and connected my blackberry to my own PC at home to see what would happen.
    Now, I often get the following message when scolling down longer mails :
    "More request cannot be completed. Service book information not found"
    Also, I used to be given the option to delete mail from the server as well as the handset when deleting mail. Now I press delete and I only get a dialog saying "Delete item? Delete / Cancel"

    Is there a way to return the machine to the condition it was in before? I do not want to wipe it because there is software on there which I do not think I could re-install myself.

    I have tried re-registering it and taking the battery out.

    Thanks!

    Ed

  2. #2
    Dubdub's Avatar
    Dubdub no está en línea Stack level 4
    Join Date
    Jan 2007
    PIN/ID
    23FEFDC4
    Posts
    653

    Re: email problem on 8707g

    Sounds to me like you need to go back to your IT/BES staff and let them reload everything. Not sure if I would be fiddling with settings and such with a company owned device.

  3. #3
    eddyreid's Avatar
    eddyreid no está en línea Stack level 1
    Join Date
    Mar 2007
    Posts
    3

    Re: email problem on 8707g

    I was hoping not to have to do that because it means posting it to the support staff in a different country and will mean I am without the device for some time...

    Thanks though. Anyone else had and solved such a problem?

  4. #4
    Xilon's Avatar
    Xilon no está en línea Stack level 1
    Join Date
    Mar 2007
    Posts
    4

    Re: email problem on 8707g

    Have your your IT/BES staff select the options to resend your service book and reload the user from the BES.

  5. #5
    eddyreid's Avatar
    eddyreid no está en línea Stack level 1
    Join Date
    Mar 2007
    Posts
    3

    Re: email problem on 8707g

    OK I will do that, thanks for the help!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •