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I'm fairly adept at this, I'm in charge of the blackberries for the company. One ... RIM Blackberry 87xx forum

  1. #1
    ricksman's Avatar
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    Email from 8703e sends, but never arrives at destination

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    I'm fairly adept at this, I'm in charge of the blackberries for the company. One of my collegues blackberry says that it sent the message, but it never reaches the person he sent it to. I've tried a lot of things to fix it, I resent the service books, I had him take out the battery and reset it. I had him register it, but nothing seems to be working.

    The odd thing is that he is receiving emails just fine, but he can't seem to get them to send.

    If anyone has any suggestions for me, I would greatly appreciate it.

  2. #2
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    Re: Email from 8703e sends, but never arrives at destination

    you may try deleting the service books, hard reset and then go through and redo the email accounts. I read somewhere that this may help
    Buck!!!
    Always somewhere else

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    Re: Email from 8703e sends, but never arrives at destination

    Can the user send any emails at all, or just receive them? What about pin messaging, can he send/ receive them?

    Go to options, advanced, message services and see if there are any email accounts in there.

  4. #4
    cwax's Avatar
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    Re: Email from 8703e sends, but never arrives at destination

    You may have to regenerate an new Encryption key besides just registering

  5. #5
    ricksman's Avatar
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    Re: Email from 8703e sends, but never arrives at destination

    Thanks for the help. I'll try regenerating an Encryption key and then if that doesn't work I'll try deleting the service books.

    I don't know if he can send PIN messages, he's out of the state right now and I'm dealing with this over the phone, which makes it all the more difficult. I'll have him try though.

    As of right now, he receives all emails, but can't send any, I tried having him send to a bunch of different email addresses, including blackberry to blackberry, but nothing came through.

  6. #6
    ricksman's Avatar
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    Re: Email from 8703e sends, but never arrives at destination

    Just so that you know, we ended up having to delete the BIS service book from his blackberry and then resend it, but it works just fine now.

    Thanks again for the help.

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