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Please help, I have my blackberry email set up (@sprint.blackberry.net) that works great i get ... RIM Blackberry 87xx forum

  1. #1
    roman08225's Avatar
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    E-Mail Problems Sprint CANT HELP 8703e

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    Please help,

    I have my blackberry email set up (@sprint.blackberry.net) that works great i get it with in seconds, but when i set up my work email or other email's sometimes it take 20 minutes to get them, sometimes 2 hours. I called Sprint they try to reset my account, my phone, they cant figure it out. Can someone help me with this issue please, as i cant wait 2 freaking hours to get my email.

    Thanks

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    cliffr39's Avatar
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    Re: E-Mail Problems Sprint CANT HELP 8703e

    what are the other email accounts? I know you said work but any others?
    BIS (BlackBerry Internet Service) polls email usually every 15 minutes then pushes out anything new to the device. If you have Gmail or Yahoo they are pretty much instant - just seems to be some type of agreement or something they have with each other.

    BES (BlackBerry Enterprise Service) I believe is a bit faster for more types of accounts... but I'm not positive on that since I do not subscribe to that service.

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    N8DBB's Avatar
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    Re: E-Mail Problems Sprint CANT HELP 8703e

    Cliffs right...BES pops right away...So does gmail (not sure about yahoo as I don't use it).

    All the other ones will poll in approx 15 min intervals.

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    roman08225's Avatar
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    Re: E-Mail Problems Sprint CANT HELP 8703e

    its regular emails like xx@domain.com, i mostly care about my work email address and that takes, 2-3-4 hours, its just very slowwww every 15 minutes would be great but its not doing it. Could it be something wrong with the phone

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    roman08225's Avatar
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    Re: E-Mail Problems Sprint CANT HELP 8703e

    Even when Sprint employee tested it sending email to my work mail, it gets to me hours later, they cant figure it out

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    GaryF's Avatar
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    Re: E-Mail Problems Sprint CANT HELP 8703e

    Roman

    Sorry I dont have an answer to your specific problem but...

    Until you can speed things up have you considered auto copying your @domain account to your @blackberry address? Thats a pretty common work around for email issues.
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