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There are two email messages that I cant seem to delete from my blackberry 8700 ... RIM Blackberry 87xx forum

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    tienle's Avatar
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    Deleting message.... Newbie question

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    There are two email messages that I cant seem to delete from my blackberry 8700 despite hitting the delete key numerous times (nothing happenned ). I even removed the messages from the company email server and reconcile the device and yet these 2 messages kept on appearing on my device without expiring. Any suggestions on how to get rid of them ?? Thanks

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    Re: Deleting message.... Newbie question

    Hi there. That is weird! If it is deleted on the server u might try to go to messages and reconcile now. That might take it off. Also try and do a hard reboot. Hope this works. Let us know. Welcome!!

  3. #3
    tienle's Avatar
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    Re: Deleting message.... Newbie question

    Thanks for the reply... how do I do a hard reboot ???

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    Re: Deleting message.... Newbie question

    For a hard reboot you take the battery out and hold the power button in for 30 seconds. You can also have a look at the email reconciliation settings under messages options.

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    Re: Deleting message.... Newbie question

    maybe the messages are marked saved? try deleting it from the saved messges folder

    if there are no other older messages than the messages you would like to delete, try DELETE PRIOR" option. in the messages view, click the date where your unwanted messages are and you will find an option there that says DELETE PRIOR.

  6. #6
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    Re: Deleting message.... Newbie question

    Thanks.. Checked the reconciliation setting to make sure that if there is any conflict the server will win and did a hard reboot... Still the unwanted messages are still there !!!!

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    Re: Deleting message.... Newbie question

    Quote Originally Posted by bangus236
    maybe the messages are marked saved? try deleting it from the saved messges folder

    if there are no other older messages than the messages you would like to delete, try DELETE PRIOR" option. in the messages view, click the date where your unwanted messages are and you will find an option there that says DELETE PRIOR.
    Thanks.. Tried that too with no success !!!!!

  8. #8
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    Re: Deleting message.... Newbie question

    how about the WIPE function? this will reformat your unit back to its factory settings

  9. #9
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    Re: Deleting message.... Newbie question

    This might be a BES problem

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    Re: Deleting message.... Newbie question

    Quote Originally Posted by bangus236
    how about the WIPE function? this will reformat your unit back to its factory settings
    Thanks... WIPE did it....Still not quite sure how that happenned

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  12. #12
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    Re: Deleting message.... Newbie question

    glad to be of help

    you might want to check your date/time settings. my calendar got messed up because the time zone went back to the original factory set

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