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Hello everybody We have a problem on two BlackBerry 8707v devices. When we try to ... RIM Blackberry 87xx forum

  1. #1
    jdkeller's Avatar
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    Question Change voice mail number fails

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    Hello everybody

    We have a problem on two BlackBerry 8707v devices. When we try to change the voice mail number (Call log -> Options -> Voice Mail) the error "uncaught exception: invalid text" shows up.

    In the speed dial list we can see the entry. Changing is not possible. If we delete it and add a new we can dial the correct number by pressing the speed dial w.

    Forther we did the following:

    :arrow: Shutdown the device, removed the battery for 1 minute
    :arrow: Deleted the device, reactivated it (user not removed on BES, we don't want to loose all settings)
    :arrow: Reset the device by pressing num+cab+del
    :arrow: Reinstalled the OS with the Desktop Manager

    Has somebody got an idea how we can get rid of this number?

    Best regards

    Jean Daniel

  2. #2
    hayden's Avatar
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    Re: Change voice mail number fails

    Backup handheld. Then wipe handheld. Do you still get that error now? If no, then select advanced restore and do not restore user settings only personal data related items.

    What OS are you running?

  3. #3
    Rcbjr's Avatar
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    Re: Change voice mail number fails

    jdkeller, Welcome to PinStack.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
    You Ask, We Will Answer
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  4. #4
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    Re: Change voice mail number fails

    Hello jd. Is there a BES setting to disable changing the voicemail number? Try the battery pull again and this time hold the power button down while doing so.

  5. #5
    jdkeller's Avatar
    jdkeller no está en línea Stack level 1
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    Thumbs up Re: Change voice mail number fails

    Hi Hayden

    Thank you, with the advanced restore feature it worked. I could restore all items expect the Phone Options. Afterwards I had all settings again and could set the number new.

    Best regards

    Jean Daniel

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