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Hi... On my 8707v running bes and bis I receive mails from all accounts, but ... RIM Blackberry 87xx forum

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    oxide-tones's Avatar
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    cant send mails (bes and bis)

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    Hi... On my 8707v running bes and bis I receive mails from all accounts, but cannot send. Bb messenger, sms, browser are all fine, and people on the same bes aren't having issues. Hard reset didn't help, but what was strange was how the connection was shown. It started with GSM:gprs:G:GPRS:X:GSM:gprs:GPRS.

    No idea what the G in the middle means, but my connection is as strong as ever.

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    Re: cant send mails (bes and bis)

    ~via BB (wap.pinstack.com)~
    One addition: its only mail sending via bes that doesn't work...

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    Re: cant send mails (bes and bis)

    If a hard reset didnt work you can try re-sending your service books, if that doesnt work I would also try to re-activate on the BES.

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    Re: cant send mails (bes and bis)

    ~via BB (wap.pinstack.com)~

    How do I resend the books for bes, and how can I reactivate the bes? Being a company sim, I assume the IT people would have to do it?

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    Re: cant send mails (bes and bis)

    Generate encryption keys, then register. Let me know if you need further instructions. You can generate keys locally at your desktop within redirector settings, then security.
    Nikki
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    Re: cant send mails (bes and bis)

    ~via BB (wap.pinstack.com)~

    Thanks, I am away from my desktop... Is it possible on my bb?

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    Re: cant send mails (bes and bis)

    Depending on the version of OS on the handheld you should be able to go into Options - Security Options - General Settings -Scroll down to the bottom, you should see services, underneath that, desktop. Click on desktop, in that menu should show regenerate encryption key. Hopefully that helps you
    Nikki
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    Re: cant send mails (bes and bis)

    ~via BB (wap.pinstack.com)~

    I have the latest OS from vodaphone, will try, and then report back ma'am

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    Re: cant send mails (bes and bis)

    ~via BB (wap.pinstack.com)~

    Ok, found it and regenerated the keys, still have the same issue though...

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    Re: cant send mails (bes and bis)

    Did you register after generating the keys? I have found it to be more reliable to do from the desktop in my experience but thought perhaps that would work for you
    Nikki
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    Re: cant send mails (bes and bis)

    register in what sense?

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    Re: cant send mails (bes and bis)

    oxide-tones, When talking about "registering" the BlackBerry Devices, it usually refers to going to Options/Advanced Options/Host Routing Table menu from anywhere, and selecting Register Now.


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    Re: cant send mails (bes and bis)

    thanks rcbjr. found that and did that, immediately got a message saying that my handheld has been registered by my carrier, I still cant send mails though.

    I cant imagine why this is happening, especially as I am the only one (as far as I know) that this is happening to on our company bes....

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    Re: cant send mails (bes and bis)

    Did you check to see if you have your BES service books? One day I deleted my service books and I could not send messages with my BES address, but I could get them fine to my BB. The solution was another enterprise activation. Good luck.

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    Re: cant send mails (bes and bis)

    stupid question: how do I check if I still have my BES service books? I didnt have to do enterprise activation, our IT dept takes care of that... when I got my bb I gave it to them and got it back 30 minutes later.

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