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I just got a blackberry and it's being hooked up to a a BES that ... RIM Blackberry 87xx forum

  1. #1
    supanatral's Avatar
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    Can't send email through Blackberry

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    I just got a blackberry and it's being hooked up to a a BES that my company is hosting. This blackberry has hooked up to a desktop in the past and now I'm trying to change it over to the BES. I activated it on my blackberry and it was activated successfully but now when I try to send mail it has an error.

    The error is as follows:
    Message Status: Desktop Email program unable to submit message.

    Does anyone have any ideas?

  2. #2
    supanatral's Avatar
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    Re: Can't send email through Blackberry

    I forgot to mention. All of the other users work fine, its just me. Also, the company uses exchange server 2003. Hopfully i gave all the information needed, if not the just ask. Thanks guys!

  3. #3
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    Re: Can't send email through Blackberry

    Hi supanatral, welcome to pinstack. Did you get this working yet?

  4. #4
    supanatral's Avatar
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    Re: Can't send email through Blackberry

    No, not yet. Thanks

  5. #5
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    Re: Can't send email through Blackberry

    Hmm, doesn't sound like it was really activated properly. I'd have the BES admin resend your BES service books.

  6. #6
    Dubdub's Avatar
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    Re: Can't send email through Blackberry

    Do you have a BB dataplan? You need a dataplan to connect with BES.

  7. #7
    SassySweet's Avatar
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    Re: Can't send email through Blackberry

    I have a CIngular one doing this too and I activated it ...no errors occured at the time and it recieved emails just fine
    anyone have any ideas the user is in Mexico on vacation and needs access ahhhhh.... nightmare
    I've never had one do this and its a Cingular not easy for me to fix like Nextel and Sprint
    any help ??
    Thanks
    Sassy

  8. #8
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    Re: Can't send email through Blackberry

    Have the Exchange guys make sure that the sendas option is granted to the BES account. One of the MS patches last year took the sendas permission away.

    Ian

  9. #9
    DCookSta's Avatar
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    Re: Can't send email through Blackberry

    That patch made changes for anyone that was a member of a protected group. Domain admins for example.

    ~via BB (wap.pinstack.com)~

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