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Have a few thousand users....mix of 7290s on 4.1.0292 OS and 8700s on 4.10194 OS. ... RIM Blackberry 87xx forum

  1. #1
    reesemachine's Avatar
    reesemachine no está en línea Stack level 2
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    BlackBerry Maps - "Error starting net_rim_bb_lbs"

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    Have a few thousand users....mix of 7290s on 4.1.0292 OS and 8700s on 4.10194 OS.

    Users who download BlackBerry Maps from http://na.blackberry.com/eng/devices...berry_maps.jsp are able to install the application, but after the device reboots and they attempt to use BB Maps they all get the following error:

    Error starting net_rim_bb_lbs:Class 'net.rim.device.aps.api.transmission.TransmissionS erviceManager' not found

    Screen shot attached.

    Have had users delete app, ensure all "net_rim_bb_lbs_xxx" modules are removed from their devices. In our tests, it *seems* OS related, as 8700s running OS 4.1.0.377 install and run BB Maps without error. The problem is we cannot load the latest OS for users without risking some company home-grown apps being deleted -- which would cause a massive influx of support tickets requiring BES admins to temporarily remove each individual users' IT policy so they could reinstall their apps.

    Is there any known workaround for this Error - "'net.rim.device.aps.api.transmission.Transmission ServiceManager' not found"? ...Besides just deleting the app and living without?

  2. #2
    mrwilson's Avatar
    mrwilson no está en línea Stack level 1
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    Re: BlackBerry Maps - "Error starting net_rim_bb_lbs"

    As a 8700r user, after 4 days of trying to get around that same error, I simply gave up. Had to upgrade the OS to get the maps working

  3. #3
    reesemachine's Avatar
    reesemachine no está en línea Stack level 2
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    Re: BlackBerry Maps - "Error starting net_rim_bb_lbs"

    Thanks mrwilson. Upgrading their OS it is.....

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