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  1. #1
    alenh's Avatar
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    BlackBerry 8707 PROBLEM PLEASE HELP

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    I have a 8707v. One morning when I power up my BB the screen was white with a picture of a battery with a red slash through the battery, it just hangs there
    and refuses to boot. When I put the battery or charger on it the LED stays RED for about 30 seconds then disappears and it shows the battery with the red slash.
    I've pulled the battery and left it sit without the battery in it and tried reinserting the battery but I get the same results.
    I've tried putting it on the chager without the battery and I get the same results.
    When I tried another battery still the same results.
    I tried using the JL_CMder to wipe the device but it does not recogonize the 8707v.
    I also tried (What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ).
    I also tried to reinstall the OS. I've downloaded the most recent software from BB site to install, but during the install process I get USB PIN UNKNOWN.
    However it does then recogonize my pin and goes to the next screen where it trys to wipe the OS and install the OS. When it gets to the 2nd step it fails
    because the computer cannot re-connect to the device and then it just finishes the loader with the error message "Unable to reconnect to the device during a multi-stage load operation."

    PLEASE IF ANYONE KNOW WHAT I NEED TO DO, WRITE ME....I NEED MY BB
    Last edited by alenh; 09-16-2007 at 04:25 PM.

  2. #2
    Eddie_gauge's Avatar
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    Re: BlackBerry 8707 PROBLEM PLEASE HELP

    Quote Originally Posted by alenh
    I have a 8707v. One morning when I power up my BB the screen was white with a picture of a battery with a red slash through the battery, it just hangs there
    and refuses to boot. When I put the battery or charger on it the LED stays RED for about 30 seconds then disappears and it shows the battery with the red slash.
    I've pulled the battery and left it sit without the battery in it and tried reinserting the battery but I get the same results.
    I've tried putting it on the chager without the battery and I get the same results.
    When I tried another battery still the same results.
    I tried using the JL_CMder to wipe the device but it does not recogonize the 8707v.
    I also tried (What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ).
    I also tried to reinstall the OS. I've downloaded the most recent software from BB site to install, but during the install process I get USB PIN UNKNOWN.
    However it does then recogonize my pin and goes to the next screen where it trys to wipe the OS and install the OS. When it gets to the 2nd step it fails
    because the computer cannot re-connect to the device and then it just finishes the loader with the error message "Unable to reconnect to the device during a multi-stage load operation."

    PLEASE IF ANYONE KNOW WHAT I NEED TO DO, WRITE ME....I NEED MY BB
    Unfortunately you are going to need to keep at it. It will take quite a few error messages of "unable to reconnect during multistage..." make sure that wehn you go through the app loader that you select to erase all applications and to not automattically back up and restore. you will have a better chance of completing the app loader. Also just to make sure i would try a different battery and make sure it is not something as simple as a bad battery.

  3. #3
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    Re: BlackBerry 8707 PROBLEM PLEASE HELP

    Quote Originally Posted by Eddie_gauge
    Unfortunately you are going to need to keep at it. It will take quite a few error messages of "unable to reconnect during multistage..." make sure that wehn you go through the app loader that you select to erase all applications and to not automattically back up and restore. you will have a better chance of completing the app loader. Also just to make sure i would try a different battery and make sure it is not something as simple as a bad battery.
    I selected "erase all aplications" and i dont choose back-up/restore function but situation is same.
    I tried with 2 batterys but anything has not changed.
    THANKS

  4. #4
    tai's Avatar
    tai
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    Re: BlackBerry 8707 PROBLEM PLEASE HELP

    ~via BB (wap.pinstack.com)~If this is a recent purchase maybe you can return it or call the carriers support desk?

  5. #5
    wiytboi's Avatar
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    Re: BlackBerry 8707 PROBLEM PLEASE HELP

    i have a 8800 AT&T doing the same thing.. but i want to say its something like a cmos battery.. the battery that holds the boot settings and info.. kinda like it died and thats why it keeps rebooting.. anyone think this is a semi good reason or explaintion.. or should i say who has fixed this problem and how did you do it.

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