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My friend has an 8700g that he bought off ebay, and everytime the phone locks, ... RIM Blackberry 87xx forum

  1. #1
    glenbrgss's Avatar
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    BES Password Unlock Issue!!!!! HELP!!!!

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    My friend has an 8700g that he bought off ebay, and everytime the phone locks, he has to enter password. I have been through the steps to change this settings, but it won't let me. The person who sold bb on ebay used it on BES server and the settings are un-changeable. I have talked to T-Mobile, and Blackberry reguarding this and I haven't been able to resolve this, so this is kinda my last resort before he gets rid of this bb. His os is 4.1.0.284, and I have deleted the BES apps that were on the handheld. I am wondering if a wipe and install of an updated os will solve his problem? Any help is Greatly Appreciated.

  2. #2
    EricaJ1073's Avatar
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    Re: BES Password Unlock Issue!!!!! HELP!!!!

    He needs to contact the original owner of the BB and have his former BES employer or IT specialist send a kill or blank IT policy to the phone, then wipe it using the word "blackberry" when asked to put in a password that will wipe it (Options>Security Options>General Settings. Hit the trackwheel and select Wipe Handheld). Then reload one of the many new OS upgrades available for the 8700g. If he can't contact the original owner, there have been rumors about another way to remove the IT policy that you can search for. If neither of those are successful, then he will have to resell it.
    Last edited by EricaJ1073; 06-13-2007 at 12:33 AM.


  3. #3
    bartokbatt's Avatar
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    Re: BES Password Unlock Issue!!!!! HELP!!!!

    ~via BB (wap.pinstack.com)~
    You need to push a blank policy. I don't have the link right here but search Pinstack because this has been posted several times in the past.

  4. #4
    bartokbatt's Avatar
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    Re: BES Password Unlock Issue!!!!! HELP!!!!

    ~via BB (wap.pinstack.com)~
    Here's the link:
    http://www.voicecareaustralia.com.au...ter/blackberry

  5. #5
    glenbrgss's Avatar
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    Re: BES Password Unlock Issue!!!!! HELP!!!!

    Took a long time to do, but I finally got it done. Thanks bartokbatt for the link to fix this problem!!! You really saved this guys phone!!

  6. #6
    takeshi's Avatar
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    Re: BES Password Unlock Issue!!!!! HELP!!!!

    ...a bit late but the device wipe does not remove an IT policy.

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