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For the last week or so while trying to do a backup on my BB ... RIM Blackberry 87xx forum

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    sazodada's Avatar
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    Backup Issue stalls on "receiving rms databases"

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    For the last week or so while trying to do a backup on my BB 8700g i get to "receiving rms databases" and for whatever reason the backup stalls. I have tried deleting and reloading Desktop Manager to no avail. Does anyone know what is the reason for this dilemma ?? Thanks in advance.

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    Rcbjr's Avatar
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    Re: Backup Issue stalls on "receiving rms databases"

    How long do you wait after it "Stalls" to declare a failure? Can you tell which RMS database is hanging it up?

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    sazodada's Avatar
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    Re: Backup Issue stalls on "receiving rms databases"

    @ 25 to 40 minutes hung up on receiving rms database (if backup) and sending ( if restoring) BB works fine you just cannot fully backup however you can restore from your last know good backup.
    Got escalated to RIM on this one. Its a known issue with the Desktop Manager and the Handheld Wireless software. Was able to fix with RIM tech @ 15 mins. Now I am able to do my backup and restore with no problemo !!

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    Re: Backup Issue stalls on "receiving rms databases"

    Thanks for the update.
    What did you have to do to fix the problem? It might just help others if they have that problem.

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    sazodada's Avatar
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    Re: Backup Issue stalls on "receiving rms databases"

    ~via BB (wap.pinstack.com)~what they did at RIM was under the advance option in DM and went down. To the RMS Databases on the device databases and copy that file over to the destop file databases and save it and close. Then you do a regular backup and on the filename remove the date and do the backup filename as "backup.pid" and that should do it.

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