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friends,i reached a hopless case, i have installed the SYNC software that came with the ... RIM Blackberry 87xx forum

  1. #1
    Phantom75's Avatar
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    8700g Refusing to connet to SYNC software

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    friends,i reached a hopless case, i have installed the SYNC software that came with the BB on my laptop, but it is refusing to connect to my devise.
    although i connected the USB cable to both ends, and still it is showing DISCONNECTED and asking me to make sure to connect the device.
    i have tried all options in the connection settings, still not working, any idea why?
    all Imate and Palm sync programs worked with me on my laptop.

  2. #2
    hayden's Avatar
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    Re: 8700g Refusing to connet to SYNC software

    Welcome to pinstack.com it's great to have you here...

    Make sure your BB is unpluged
    Go to add and remove programs.
    Select the blackberry desktop software.
    Uninstall it completely
    With your BB unpluged
    Reinstall the Desktop Software use internet email version as before.
    One the sucessful installation pops up... click to continue
    Now plug in you BB via USB
    If it doesn't connect automatically then select options / detect.

    Good luck.

    Also see:
    http://blackberryforums.pinstack.com...not_found.html

  3. #3
    Rcbjr's Avatar
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    Re: 8700g Refusing to connet to SYNC software

    Phantom75, Welcome to PinStack.

    Keep us informed as to how hayden's advice works. And let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
    You Ask, We Will Answer
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  4. #4
    Phantom75's Avatar
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    Re: 8700g Refusing to connet to SYNC software

    AMAZING, it worked, million thanks Hayden i really appreciate your professionalism guys
    Rcbjr, thanks to you too.

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