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    slundy's Avatar
    slundy no está en línea Stack level 2
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    Question 8700g not getting emails unless manual reconcile is done

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    Have a client that has an 8700g that will not pull down emails unless he manually does a reconcile. Wireless reconcile is turned on, and he was working fine then it stopped recently. Ideas? We're running off of a BES server connected to Groupwise. He gets mail fine in GW.

    maybe refresh the desktop service book?

  2. #2
    bradsacks's Avatar
    bradsacks no está en línea Stack level 1
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    Re: 8700g not getting emails unless manual reconcile is done

    This is a known problem with RIM. I've seen it as well. A security wipe and enterprise activation should cure it. RIM is trying to find the cause. I've mostly seen the problem after loading any over the air software, but RIM says they've had cases beyond.

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